- Support on managing a portfolio of membership applications, cancellations, payment updates and reporting, for sites and central contracts.
- Managing the maintenance of all member data.
- To control, prepare and collect membership direct debits.
- Handling various types of communications and requests direct from members and staff.
- Liaising with gym management and staff to ensure prompt response to member queries and complaints.
- Providing an excellent level of support and customer service at all times.
- Manage the Sales Commission integrity checks for a region of sites.
- Support on integrity tasks for multiple areas in the business.
- Support on loading central contracts.
- Excellent communication skills and objective attitude to challenging situations.
- Managing and adapting to varied workloads and responsibilities.
- Administration experience
- Experience in a customer service environment
- Experience in a membership environment.
- Experience with Gym Manager Membership system desirable.
- Experience with using different systems.
- Intermediate Excel skills.
- The candidate must have excellent communication skills and be able to deal with challenging situations.
- Ability to work in a team environment and support colleagues whilst also achieving own objectives and targets.
- Personal values that drive performance with clarity, transparency and fairness to team colleagues.
- Flexible and open to change and new information; adapts behaviour and work methods accordingly.
- Ability to meet designated deadlines and managing multiple tasks.
- Exhibits integrity though fair and ethical behaviour toward others and a demonstrated sense of corporate responsibility and commitment.
Membership Support Executive - Epsom, United Kingdom - Nuffield Health
Description
Membership Support Executive
Epsom Support Centre | Hybrid Working | Full time
£26,000 per annum, depending on experience
37.5 hours per week
Being part of the central Membership team supporting the fitness division in all aspects of membership administration and support within our Nuffield Health Epsom Support Centre.
Key Responsibilities:
Experience, Knowledge & Expertise – Essential:
Experience, Knowledge & Expertise – Desirable:
Role Specific Competencies:
The Benefits
In return, we offer a working environment that will help you grow your skills and experience and get the best out of life. Other benefits include 25 days' annual holiday (increasing with service), gym membership, private healthcare and a range of lifestyle and financial wellbeing benefits.