Customer Service Advisor - Telford, United Kingdom - Seymour John

Seymour John

Verified Company

Telford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor| Telford Area| Permanent |£24,000 |

Fantastic opportunity to work within an established and growing Logistics organisation who are expanding their Customer Service team.

The Company

Our Telford based client within the Logistics sector are seeking an experienced Customer Service Advisor to join their team on a permanent basis offering an excellent opportunity to join their small but growing office based team.

The Opportunity

To take sales orders via incoming calls, setting up new accounts, managing customer experience from initial contact through to delivery of goods
Ensure all customer queries / complaints are logged on to the CRM.
Follow up on enquiries / expressions of interest providing information to secure new business.
Provide quotations for new / existing customers from company pricing matrices, trying to secure all business, and signing said customers up to a relevant contract.
Sales order processing inputted into system and follow up on processing via lines of communication with colleagues and appropriate teams across the business to track progress of sales.
Working through defined process with credit control to ensure all accounts are in line with the agreed payment and credit limits. Processing payments via sage pay liaising with finance and credit control to ensure successful payment.
To make outbound sales calls to renew existing contracts, reach out to potential new customers, make new contacts, develop positive links and provide information.
To access, update and accurately record and retrieve customer information from computer systems and CRM.
Manage and monitor the allocated region key accounts in line with key account and area strategy and processes.
Work closely with the Regional Sales Manager to gain new business through cross sell and up sell opportunities.
To carry out other sales functions at various times as requested by your line manager.

Personal Profile

We are looking for a confident, experienced, and motivated customer service professional who has strong CRM experience and the ability to work well in a fast-paced environment.

For further information please contact Lydia Johnson at Seymour John Ltd

Job Type:
Permanent

Salary:
Up to £24,000.00 per year

Work Location:
In person

Reference ID:
LJ37130