UX/UI Designer for New Solutions - London, United Kingdom - MediShout

Description

Summary:

MediShout is a unique and fast-growing startup that digitises operational pathways in healthcare so staff can deliver best patient care.

Our App is the first in healthcare for staff to report and resolve any non-clinical issue that delays them (e.g. faulty IT, broken equipment, missing stock, estates issues) whilst AI-analytics predict issues in advance. Our customers include large hospitals groups, global facilities management companies, and medical device companies with billion pound revenues.

MediShout is entering an exciting growth phase and seeking an experienced UX/UI designer who is passionate about our mission and capable of supporting our rapid growth.

You will support this growth phase by working with our product team, product users and the business development team to uphold and improve our design standards, systems and processes.

About MediShout:

• The world's first platform aggregating all operational departments and suppliers in hospitals
• Hospital staff can report any operational issue using our web/mobile apps or QR codes
• Working with the world's largest medical equipment suppliers and facilities management companies
• Backed by renowned investors Episode1 Ventures, Nickleby Capital, KHP Ventures, Atomico Angels
• On the NHS Innovation Accelerator and Microsoft for Startups Accelerator
• The core values we seek in our employees:
• (a) Be Trustworthy (b) Be Impactful (c) Be Empathetic (d) Be Insightful (e) Be Adaptable_

The Job Role:

You will work within the Product Team as a UX/UI Designer, working closely with your line manager, the Solutions squad Product Manager and the Business Development Team.

You will work with the Sales Engineer and Product Manager to plan, design, deliver and test the UX/UI of new business solutions built on the MediShout product.

You and the UX/UI Designer for the Core squad will jointly take ownership of the design system and build a robust user testing process.

You will work closely with the Product Lead, who is ultimately accountable for product and brand design to set out the vision and direction for product design.

You will be responsible for delivering your project and lifecycle contributions in a timely and efficient manner.


Responsibilities:

• Design and Systematise
• Contribute to the product roadmap as a member of the Product Team, working primarily in the Solutions squads
• Support in the management of UI components within
• Strive to deliver intuitive and usercentred solutions
• Organise and Communicate
• Meet with clients on site to truly understand the full context of the problems for which you will be designing new solutions
• Support the sales process with visioncasting designs of how the overarching solution will impact on the pain points and problems identified in sales meetings
• Work with squad's product manager to develop requirements and acceptance criteria
• Communicate with clients and stakeholders to understand their goals and objectives
• Contribute towards JIRA user stories with design attachments and developer communications
• Test and Refine
• Analyse and develop insights based on user testing result and other feedback
• Refine and iterate on existing components and new user journeys/interfaces based on user insights
• Own and Improve
• Present designs to internal and external stakeholders

Support business development in pitching for new work with prospective designs of potential solutions

• Work with linemanager to define and refine UX and UI workflows
• Pursue the ongoing improvement of the MediShout product, building awareness of bleeding edge developments in UX/UI practices
• Maintain design processes and file organisation of product design assets
• Contribute towards objective improvements in Product Team KPIs, including Net Promoter Score
• Support with the development of user guides / training materials for admin users

Requirements:


Experience:

• Experience: minimum 3 years of experience in UX/UI design, user journey mapping and evidence of design validation via highfidelity prototypes and user testing
• Communication: experience presenting to stakeholders of all levels, including csuite
• Startups (desirable): previous experience working in a startup or agency environment
• Industry (desirable): experience within the healthcare industry, in particular digital health

Characteristics:

• Trustworthy: be dependable and honest, deliver what you promise or communicate if you can't
• Impactful: passionate for improving global healthcare via technology, take pride in work, problemsolver
• Empathetic: treat colleagues and clients with respect, listen and understand challenges of the team
• Insightful: have insight into your strengths and weaknesses, be open to receiving and giving feedback
• Adaptable: manage complex processes in a rapidly changing environment, be flexible, cando attitude

Benefits

Salary, Benefits and Specifics:

- £55,000