Temporary Accommodation Officer - Kingston upon Thames, United Kingdom - The Royal Borough of Kingston upon Thames

The Royal Borough of Kingston upon Thames
The Royal Borough of Kingston upon Thames
Verified Company
Kingston upon Thames, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Employer
Kingston Council


Location(s)
Kingston


Contract Type
Permanent


Working Hours
Full Time


Grade
F/G


Hours Per Week
36


Salary Range
£29,214 - £37,038


Salary Basis
Per annum


Leave Entitlement
27 days


Application Deadline
29/05/2023, 23:55


Anticipated Interview Date(s)
9th June 2023


About the Borough


This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.

Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage.

Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.


Situated in Zone 6, Kingston is among the best-connected town centres in London - with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.

Kingston's people are innovative and entrepreneurial, and have a strong sense of community pride.

The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.


We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston's key strength.

The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic.

Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.


Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough.

In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.


About the Role


This is a varied job role as we have a wide property portfolio of temporary accommodation leased from landlords, hostels and nightly paid accommodation within Kingston and outside of our borough.

You will be liaising with landlords and building relationships to ensure that repairing obligations and health & housing safety rating standards are met.

You'll also be managing relationships with homeless households provided temporary accommodation including action to assist in income recovery, investigate anti-social behaviour and where needed recover possession.


The role will also require you to participate in an emergency out of hours rota to attend our in-borough hostel accommodation for homeless families.

Enhancements will be paid for participating on the rota in accordance with policy.

You'll be working in our offices in central Kingston as well as visiting our hostels and temporary accommodation. There may be the opportunity to work from home on some days.


About Us
This is an exciting time to be joining the Community Housing Service at RBK.

We have recently restructured all services with a renewed focus on managing our housing challenges particularly around prevention and temporary accommodation and we are seeking highly motivated and enthusiastic individuals who want to get the very best of outcomes for residents of the Borough.

You will be joining a busy and hardworking team during a time of transformational change where every day offers an opportunity to make a positive difference.


About You


We are looking for a positive, adaptable and resilient individual with strong interpersonal and decision-making skills, great customer service skills and knowledge of relevant legislation, particularly around property standards and tenancy issues and an understanding of the issues affecting homeless households.


The role requires you to attend property to undertake inspections and this will require you to have access to transport.

Payment for mileage is made according to Policy.


Our Offer To You


As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills.

We're constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition we offer a modern and fl
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