Team Leader - United Kingdom - GHG Solutions Ltd

Description

Excellent opportunity for an experienced Team Leader to join a high quality Claims Management business, to develop and grow the Specialist Claims Division.

GHG is a UK loss adjusting company with its Head Office near Southampton, Hampshire. We provide high quality solutions to claim situations.

Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.

The company takes pride in the quality, experience and passion of its staff.

This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.

Description:

The role of the Team Leader – Specialist Claims will be responsible for the professional, efficient and commercial running of a Property Team who are based in Eastleigh and working from home.

What will you be responsible for:

Claims Handling – you will be responsible for the cradle to grave of your own caseload, to be handled in the manner of which is consistent with the values of GHG.You will also be invited to become involved in customer liaison and training, the overriding company ethos is to deliver a consistent, professional, quality product and ensure that all parties are communicated with at all timesTo provide guidance and support to employees, enabling them to maximise their potential in meeting a variety of demands.

To act as a technical referral point across their team.

To coach, inspire and develop technical excellence and quality in everything we do, via audits, 121s, mentoring and general support.

Assisting the Head of Property you will allocate work throughout the team, compliance with service level agreements, the quality of the product, team productivity, ensuring an enhanced customer claims journey, minimising spend, reducing complaints, ensuring client retention, and assisting the Head of Property in growing the product.

To identify and proactively address employee issues, such as performance and day to day needs to ensure highest levels of service delivery resulting in excellent customer satisfaction.

Supporting the team by handling day to day issues and ensure continuity of service.
Problem solving and seeking resolution to prevent escalations.
Work closely with the Head of Property to ensure a seamless service delivery to our business customers.
Ensuring efficient and timely progress of all cases in the division.
Dealing with high profile cases and complaints.
Interrogate RCA and ensure mitigation of repetition.


What we need from you:
At least 2 A'Levels and GCSE in Maths and English.
Cert CII and / or Cert CILAMinimum 3 Year Claims adjusting experience.

Household and Commercial Insurance Policies or similar industry knowledgeA desire to lead a quality team, Interactive, personable, self-sufficient, outgoing, confident, excellent communication skills, attention to detailAssertive, Persistent, Effective communicator, verbally and in written communication, Organisational skills, Effective Time Management, IT literate, Business conscious.

What we offer you in return:

Discretionary company bonusThis role can be home based or Hybrid out of either of our offices in Eastleigh or Halifax.25 days annual leave, plus additional one day for your birthday5% Contributory PensionPrivate Health CareDeath in ServiceLong service AwardsLifeworks AppEAPEnhanced maternity, adoption, paternity and sick payElectric Vehicle salary sacrifice schemeCareer development and progression opportunitiesWe care about our employees' opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.