Ict Systems Team Lead - Pontypool, United Kingdom - Aneurin Bevan University Health Board

Aneurin Bevan University Health Board

Verified Company

Pontypool, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Aneurin Bevan University Health Board (ABUHB) has a large and complex ICT service that underpins the delivery of digital health care.

ICT supports around 14,000 users and over 200 services across more than 120 sites.

The adoption and expectations placed upon digital healthcare are expected to grow substantially over the next 5 years as the health board embraces mobility both in primary and secondary care settings.

Reporting to the ICT Business Systems Manager, the post holder will be part of a team that supports the ICT infrastructure of Aneurin Bevan Health Board, which comprises over one hundred sites, including hospitals, clinics and associated support and administration services.

The post holder will be required to function effectively in a busy customer focused and technically challenging environment within ICT Services.
The post holder will work as part of the Systems Support Team within ICT Services and will undertake the technical tasks required in providing a comprehensive systems support service to the Health Board, and other organisations.
The post holder will be involved in project and technical support.

The post holder will supervise Senior and Systems Support Officers

This is a cross-functional unit where all members participate in all-operational aspects of the team.

Team members are empowered to provide a level of service that will ensure fulfilment of the terms and conditions of the Service Level Agreement for systems support services between ICT Services and its customers.

The post holder will be required to develop and maintain working relationships with:

ICT Services staff at all levels
Health Board staff at all levels including: members of the Informatics department, Facilities Management Contact Centre Staff, Works and Estates Project Officers
NWIS and colleagues within the Health Board and counterparts throughout Wales Suppliers
External support organisations
Other organisations e.g. WAG, Social Services etc.

As a senior member of staff, the post holder will play a large part in maintaining the professional image of ICT Services.

Interaction with Health Board staff at all levels will be of the utmost importance, in particular an excellent working relationship between the post holder and the main customer contacts will be essential.

Excellent communication of information on workload, adhesion to SLA terms, identification of requirements for specialist help, staff issues and other problems arising on a daily basis, is essential.
Introduction of new systems, tools and services will require strong project management skills, including the use of management software, scheduling of resources, prioritisation of requirements and reporting.
Excellent organisational, administrative and time management skills will be required throughout.
You will seek out areas where process can be streamlined and new improved ways of working can be utilised. You will assist or lead, as appropriate to your role, in service improvement activities within ICT Services. You may contribute similarly to the productivity improvement initiatives of others in the Health Board when requested.
You may be required at times to work outside of standard working hours. You could also be expected to join on an ongoing basis of out of hour's oncall escalation rota.
The post holder will be based in Mamhilad, but able to travel to any of the Health Board premises.
Staff may be required to work cross speciality as part of a virtual team within the Business Systems services area as required.