Branch Manager/Assistant Practice Manager - Newport, United Kingdom - Ringland Medical Practice

    Ringland Medical Practice
    Ringland Medical Practice Newport, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    As the backbone of our practice, the Branch Manager providescrucial support not only to our dedicated team of reception & administrative staff but also actsas the main point of contact for all stakeholders regarding operationalmatters. Your role will be essential in ensuring the seamless running of bothour front-of-house and back reception duties, always upholding the higheststandards of professionalism and quality in delivering patient services.

    In this role, you will lead a dedicated and experienced teamthat is passionate about providing exceptional care to our community. Our staffmembers are our most valuable asset and as Branch Manager, you will ensure thattogether, you continue to meet the diverse needs of our patients withcompassion, professionalism, and excellence.Your ability to motivateand guide our talented team is key to our practice's success .

    Main duties of the job

  • Front of House Duties : Ensuring a welcoming, efficient, and effective service for all who walk through our doors.
  • Patient Services : Maintaining an outstanding level of service to our patients.
  • Clerical Services : Overseeing the day-to-day administrative duties that keep our practice running smoothly.
  • Human Resources : Managing personnel issues, fostering a supportive and productive work environment.
  • Communication : Ensuring clear, concise, and effective communication within the team and with external stakeholders.
  • Quality and Service Development : Continuously seeking ways to improve our services and implement best practices in all areas of the practice.
  • Health & Wellbeing Centre: You will also have a crucial role in the development of the practice as we move into the new 19 Hills Health & Wellbeing Centre (, in early 2025.

    • About us

    Ringland Medical Practice (RMP), situated in the vibrant community ofNewport, has a dedicated team of healthcare professionals, and is committed toproviding high-quality, patient-centred care, fostering an environment wherethe well-being of patients is the top priority.

    At RMP, you will find a dynamic work environment that encouragesinnovation, continuous learning, and professional growth. The practice isequipped with modern medical facilities and employs the latest technologies inhealthcare delivery, ensuring that both patients and staff benefit from theadvancements in medical practices.

    The practice takes pride in its multidisciplinary team, which includesgeneral practitioners, AHPs, nurses, healthcare assistants, and administrativestaff, all working together to deliver a comprehensive service.

    For those looking for a varied role, we offer a unique platform todevelop leadership skills, engage in strategic planning, and contribute to theimprovement of healthcare services. The practice values innovation and isalways looking for ways to improve patient care, operational efficiency, andstaff satisfaction.

    Joining RMP means becoming part of a forward-thinking, supportive teamthat values your contribution and is committed to your professionaldevelopment. If you're passionate about healthcare and looking for achallenging yet rewarding career opportunity, this could be the role for you.

    Job description

    Job responsibilities

    Please see attached the Job Description and Key Performace Indicators.

    These two documents specify the role and standards you will be expected to acheive.

    Person Specification

    Qualifications

    Essential

  • There are no mandatory qualifications required.

    • Desirable

  • Qualifications:
  • Relevant qualifications in healthcare administration, business management, or a related field are desirable but not mandatory.
  • AMSPAR Qualifiatcion at any level.
  • Training in first aid, health and safety, and data protection would be advantageous.

    • Experience

    Essential

  • Previous experience in a reception or front-of-house role within a healthcare setting, demonstrating a capacity for high-quality patient service and efficient management of reception operations.
  • Proven experience in managing a team, including scheduling, training, and performance evaluation.
  • Experience in handling patient data and familiarity with healthcare operations, including appointment scheduling, patient registration, and managing patient queries.

    • Desirable

  • Experience working in a GP practice or similar healthcare setting.
  • Involvement in the development and implementation of practice policies and procedures.

    • Personal Qualities

    Essential

  • A commitment to continuous professional development.
  • Flexibility and adaptability in managing changing priorities and workloads.
  • A proactive approach to identifying and implementing improvements in patient services.
  • Empathy and understanding, with a patient-oriented approach to service delivery.

    • Desirable

  • Willingness to undergo further training as required by the role.
  • Ability to provide cover for colleagues in their absence, which may include flexibility in working hours.

    • Skills

    Essential

  • Strong leadership and people management skills, with the ability to motivate and direct a team.
  • Excellent communication skills, both verbal and written, with the ability to interact effectively with patients, healthcare professionals, and other staff members.
  • Proficient in the use of healthcare IT systems and general office software.
  • Ability to manage multiple tasks simultaneously while maintaining attention to detail.
  • Problem-solving skills, with the ability to address and resolve operational issues swiftly.

    • Desirable

  • Financial management skills, including budgeting and managing petty cash.
  • Skills in IT support and development within a healthcare context.