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- Lead customer weekly/monthly meetings/calls as well as business/KPIs reviews
- Develop and maintain account development plan for each account identifying current share of business and additional opportunities
- Provide market intelligence and updates on an ongoing basis
- Review current and potential future system integration opportunities
- Drive MVT utilization and development
- Troubleshoot and resolve customer complaints including future corrective action
- Work closely with the pricing and procurement teams on quotations and tender responses
- Focus on building relationships with selected customers
- Support collection process ensuring customers pay in accordance with agreed credit terms
- Ensure new customers or lanes are implemented correctly in conjunction with the onboarding team
- Support marketing campaigns and customer entertainment
- Work as part of a team sharing knowledge and experience proactively
- A minimum of 5 years work experience in account management
- A minimum of 5 years work experience in sales
- A background in freight forwarding
- A bachelors degree is preferred
- Excellent written and verbal communication skills
- Excellent attention to detail
- Proactive, team worker with excellent problem solving and organisation skills
- Strong commercial acumen
Key Account Manager - Birmingham, United Kingdom - Metro
Description
Job Description
Powered by industry-leading Metro technology, Metro Global deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.
The Key Account Manager - Automotive will take ownership of the relationships and continued development of existing and new key automotive customers across all modes, focusing on retention of existing business in addition to identifying opportunities to grow share of wallet.
Main Responsibilities
General Skills