Customer Support Advisor - Brunswick Village, United Kingdom - The Rudd Group

The Rudd Group
The Rudd Group
Verified Company
Brunswick Village, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

About Bob Rudd


Bob Rudd Ltd is one of the largest independent suppliers of Gaming and Amusement machines in the North and has been expanding continuously since 1989.

We use our unique service product along with our continuous innovation to provide quality gaming and amusement equipment to our customers and ultimately maximising cash in box, as well as sourcing and promoting growth through our Sister Companies, Clear Cool, which provide a range of industrial catering equipment and Innstay, suppliers of CCTV, music and EPOS systems.

Due to our success we are nominated for the majority of all major breweries and pub companies.


About Innstay
Innstay offers innovative technology solutions for pubs, bars and clubs across the UK


Products include:

  • Background music systems
  • Multimedia entertainment systems
  • CCTV
  • EPoS and till solutions

About the role
This is a permanent, full time role. Predominantly Monday - Friday 09:00 - 17:00 although a level of flexibility will be required based on business needs.

The role holder will be required to be part of the Out of Hours Support Team. This involves being available to answer customer calls and support our technicians. This is on a shift Rota basis and can be fulfilled without curtailing normal home life.


As a Customer Support Advisor based out of our Newcastle depot, your responsibility will be to work closely with the Innstay team to ensure that customer accounts and products are supported pro-actively and effectively to their full potential.

You will


Roles/Responsibilities

  • Data input.
  • Sending contracts out to customers.
  • Ensuring customer payments are made on time.
  • Actively keeping in touch with our existing customers to ensure they have optimal service.
  • Reviewing and managing customer accounts
  • Maintaining accurate records of customers using our CRM system
  • Answering incoming telephone calls from existing and prospective customers
  • Administrative support to the Innstay team.

Essential Experience

  • Selfmotivated with a sense of pride in doing a god job.
  • Computer literacy, knowledge of excel, office, Google Docs etc.
  • Organisational and time management skills.
  • Excellent customer service and communication skills.
  • Confident in telephone and electronic communication.
  • Qualifications in Business Administration preferred but not essential.
Bob Rudd is an equal opportunities employer.


Salary:
From £20,500.00 per year


Benefits:


  • Additional leave
  • Company events
  • Company pension
  • Onsite parking
  • Referral programme

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Brunswick Village, NE13 7BA: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (preferred)


Work Location:
In person
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