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Carlisle

    Triage & Early Intervention Officer - Cumbria, United Kingdom - Victim Support

    Victim Support
    Victim Support Cumbria, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Triage & Early Intervention Officer

    Victim Support is proud to have been commissioned in Cumbria to provide support for victims of all crime, whether or not they have reported to the police.

    The service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. It will be busy and fast paced receiving referrals and calls of varying nature from a variety of people, and working to provide an offer of support by a victim's preferred method and time of contact.

    We have an opportunity available and are looking for dedicated, passionate and empathetic person to join and enhance our team as a Triage & Early Interventions Officer, this role is working 37.5 hours per week and is home-based.

    County/Borough Cumbria Office location Home based Full time/Part time Full time Hours per week 37.5 Work schedule Monday to Friday Basic Salary £23,970.00 per annum Allowances Home Working,Travel expenses Contract type Permanent DBS required? Yes Police vetting required? Yes Closing Date 05/06/2024 Ref No 5557 Documents
  • (PDF, 570.56kb)

    • What We Offer:

    At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

  • Flexible working options including hybrid working
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
  • An extra day off for your birthday
  • £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances, maternity & paternity payments
  • High Street, retail, holiday, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression

    • About the role:

    The role of Triage and Early Interventions Officer (TEIO) is a fast paced one which requires the post holder to answer incoming calls and make outgoing calls to victims of crime and those accessing the service in Cumbria.

    As a TEIO, you will;

  • answer incoming calls, speaking to those affected by crime & manage a caseload
  • make outgoing calls, assess needs and risks and action plan with callers
  • work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality
  • liaise with other agencies where required to find out more information, give information or make referrals or give signposting information
  • work with the wider team to ensure an effective, trauma informed service is given to those affected by crime

    • You will be a confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.

    You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.

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