Patient Administrator - London, United Kingdom - Chelsea and Westminster Hospital NHS Foundation Trust
4 weeks ago
Description
West Middlesex SiteOutpatient department 2 Breast, Vascular and Genral Surgery
We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy on the West Middlesex site working in our busy outpatient 2 department: supporting the Breast, Vascular and General Surgery services.
Working in the clinical back office, you should have telephone experience and ideally experience of working with Cerner or other PAS systems.
You should have a good team spirit as well as being able to work autonomously.
As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.
Working Monday to Friday 9-5pm
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.
The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals.
The staff member will work consistently to provide high quality customer service and will be professional at all times.
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England.
We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Roles and responsibilitiesProvide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
Interact with patients and relatives in distress in a sensitive and empathetic manner
Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
Update patient details on PAS as appropriate, checking all demographic details on arrival or departure
Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
Ensure all procedures are followed re data capture for service specific outcomes.
Ensure all paperwork is filed appropriately
Arrange interpreter and transport services where indicated
Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
Provide cover across the POD as and when required
Provide an excellent standard of service to patients at all times
Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets
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