Senior Network Engineer - Reading, Berkshire, United Kingdom - Teneo

Description

Teneo is looking for a Senior Network Engineer to join our growing team with the purpose of providing post sales technical support and service to our customers.

We combine leading technology with deep expertise to create new ideas on how to simplify IT operations. Simplification reduces risk, saves money, improves time to resolution and boosts user adoption.

We are driven to excel by our Purpose beyond Profit - to positively impact the lives of a million children around the world and this, coupled with our core values of Accountability, Growth, Respect, Integrity, Commitment to Excellence, Employee Wellbeing and Corporate Social Responsibility.

provides the foundation to all that we do.


Recent initiatives demonstrate this including:

funding the building of a number of schools in Africa and giving all employees time off during the year to do voluntary work.

Salary:
£50,000-£60,000 per annum plus generous benefits including uncapped holiday allowance.

Advise and/or undertake customer upgrades or configuration changes

• Work in collaboration with the rest of the service delivery team to ensure the smooth operation and maximum performance
• Configure, troubleshoot, and manage networking solutions
• Interface with customers and colleagues for the purpose of developing and implementing networking solutions and policy recommendations
• Create and propose alternative designs to satisfy performance and technical criteria for customers
• Identify and correct faults, and provide resolution of complex problem tickets escalated from the Service Desk and Managed Services teams
• Primarily provide Tier III level and occasionally provide Tier II level support for escalated tickets via phone, email, and web conference
• Cisco Certified Network Professional (CCNP) Certification
• Network infrastructure technologies (TCP/IP, IP addressing and subnetting, switching and routing and virtual routing)
• Qualities

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