Senior ICT Engineer - Coventry, United Kingdom - Leidos

Description

IT Support Engineer

Location:
Hybrid of Hendon or Coventry and remote

We have an exciting entry level opportunity to join our Service Desk Team to provide systems administration support to end users of the biometric Services.

This position operates on a shift basis and the team are accountable for Access, Event, Incident, Request and Problem Management activities.

Routinely monitoring the system using the software and hardware tools provided.
To help resolve fault calls by:
Timely and accurate inputting of data into the call logging system.
Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate person e.g. 2nd Line Systems Administrators, the Operations Support Group etc.
The role is shift based, 4 days on / off pattern (once trained):
4 day shifts 07:30 to 20:00 hours
4 late shifts 13:00 to 01:30 hours
4 night shifts 19:30 to 08:00 hours

Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development.

IT troubleshooting skills to deal with a wide range of different processes and systems, with the ability to understand a problem by breaking it down systematically into its component parts.

An active interest in the development of the Service Desk function and its contribution to the programme.

Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment.

Unix
Linux
Microsoft Windows
Bespoke Identification software
Oracle databases

SQL
ServiceNow call logging
ITIL Fundamentals in best practise would be advantageous.

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference.

We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

Contributory Pension Scheme

• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.

If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Leidos UK & EUROPE – we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

Purpose:
you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.

Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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