General Manager - Berkhamsted, Hertfordshire, United Kingdom - Retirement Villages Group Ltd

Description

Here at Retirement Villages we are growing the team and on the lookout for a General Manager for our Retirement Village in Berkhamsted - Castle Village.

You will be leading a team in a development where we work together to create an environment where older people can age well, build friendships and feel part of a communityYou will actively manage and deepen relationships with our Residents and customers from the wider community, providing an excellent customer experience throughout the Village.

It drives excellence in hospitality standards, maximises revenue and controls cost effectively, and creates a continuous improvement culture to meet current and future Resident and customer needs.

Running a BusinessDevelops and implements the Asset Business Plan and operational delivery plan for a strategically significant retirement Village operationIdentifies and communicates clearly the actions needed to implement RVG strategy and business plan for the Village; provides colleagues with a clear view of how operational plans support RVG's mission, vision and valuesSets operational priorities and targets; analyses performance and motivates people to deliver operational excellenceRunning and Maintaining your VillageLeads the development and implementation of Village facilities management plans, protecting RVG's position as best in class facilities providerUnderstands, upholds and contributes to creating a safety-first culture within RVG.

Ensures a safe, compliant and healthy environment for Residents, colleagues and the wider communityLeads mobilisation activity for newbuild or large-scale Village development plans and Landlord Improvement Plans.

Project manages significant investment projects to improvements facilitiesDriving Hospitality Excellence Provides an excellent customer experience throughout operational delivery, leading by example to manage and deepen Resident and customer relationshipsDrives effective use of hospitality systems and processes to maximise, track and manage income Ensuring Care and Wellbeing to our Residents Ensures the Wellbeing Team are providing a comprehensive programme of events that engage and excite our Residents, optimising revenue through external sales and membershipsEnsures our third-party care providers are operating to standard, equipping our Residents to live independently and confidently for longerAlways ensures adequate, effective and qualified emergency responseLeading People Implements and drives standard work and continuous improvement; builds confidence and capability of teams to make sound operational decisions and manage their own work standardsSets individual and team performance targets aligned to overall RVG business goals and holds the team accountable for achieving theseEvaluates the capabilities of team members and uses RVG's formal development framework to identify team and prioritise individual development needs Attributes, Experience And Qualifications3-6 years of general management experience defining, planning, managing and organising resources in line with business strategy for short and medium time scales Significant general operational experience, providing expert competence Plans and prioritises work to meet commitments aligned to RVG goal Builds strong Resident and customer relationships and delivers customer-centric solutionsSees ahead to future possibilities and translates them into breakthrough strategiesMakes good and timely decisions that keep RVG moving forwardInterprets and applies key financial indicators to make better business decisionsApplies knowledge of business and the marketplace to advance RVG's goals In return, we offer a competitive salary and a range of excellent benefits, including,Pension SchemeEnhanced Annual LeaveEnhanced Maternity/Paternity/AdoptionLife AssuranceAnnual Birthday LeaveEmployee Assistance ProgrammeReward SchemesDiscounts on a number of retailersLearning and Development OpportunitiesVolunteering and Wellbeing daysUp for the challenge? We would love to hear from youOur values define who we are, they are the foundation of our culture and are shown in how we behave and how we treat one another.

We are all measured on how we display our values as part of our performance process, how we behave is equally important as what we do.

Age Well:
We create a world where everyone has the opportunity to age wellCommunity: We believe in the power of community

Keep Improving:
We get things done and find ways to keep improving

Invest Wisely:
We invest wisely and treat every penny as if it our own

Planet Positive:
We recognise the climate emergency and work hard to have a positive impact on the planet

One Team:
We support one another. We try, succeed and learn together.