IT Asset Team Leader - Glasgow, United Kingdom - City Facilities Management Holdings Ltd

    City Facilities Management Holdings Ltd
    City Facilities Management Holdings Ltd Glasgow, United Kingdom

    2 weeks ago

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    Description

    IT Asset Team Leader

    Salary Dependent on Experience Location Glasgow Shift Pattern Days Hours per day

    This is a Permanent, vacancy that will close in 22 days at 23:59 BST.

    The Vacancy

    JOB PURPOSE:

    The IT Asset Team Leader will lead the Asset Team and hold responsibility for the daily management of software and technology-related hardware within the organisation together with associated asset cost management. This includes planning, monitoring, and recording software license and hardware assets to ensure compliance with supplier contracts. The individual will work alongside other IT & business leaders to develop and implement procedures for tracking company assets and costs to oversee quality control throughout their lifecycles. The IT Asset Team Leader will also assist in supporting procurement strategies as required to optimise technology spend across the organisation.

    PRINCIPAL TASKS AND RESPONSIBILITIES

    IT Asset Management

  • Support the management and maintenance of technology-based contracts and IT Suppliers.
  • Ongoing proactive financial/budget and operational management of Microsoft agreements and licenses including M365, D365, server and client applications.
  • Maintain and enhance processes, procedures and systems for tracking and analysing services, software, hardware, and equipment from requisition through retirement.
  • Manage key local managed service providers, including regular supplier service & performance management.
  • Stakeholder engagement and relationship building at all business levels.
  • Account for the local IT assets utilising tools to manage all assets within the organisation and affiliated UK companies.
  • Develop and coach as needed for use by department level staff to maintain inventory.
  • Manage, record and track acquisition of assets from planning through deployment.
  • Track entire life-cycle management for each asset in order to maintain warranty information, refresh date, and end of life data information.
  • Update and develop written plans, policies, and procedures to document processes to support the asset management lifecycle.
  • Conduct regular inventory audits and develop process and procedures to ensure accuracy.
  • Develop and implement eWaste policies and procedures.

    • IT Asset Procurement Management

  • Proven ability to translate business requirements into manageable solutions.
  • Strong analytical and problem-solving skills; resourceful and capable of working in the abstract, with the ability to understand multiple facets of complex technologies.
  • Effective facilitator of technical / process decisions; comfortable with working through ambiguous initiatives to develop effective solutions.
  • Excellent written, presentation, and verbal communication skills with experience communicating complex, technical concepts to all levels.
  • Solid relationship management skills interacting horizontally and vertically across organisations.
  • Ability to effectively prioritise and execute tasks in high-pressure environment.
  • Exceptional customer service orientation.

    • KEY RESULT AREAS

  • IT asset deliveries (cost, quality, functionality, customer satisfaction)
  • IT asset management methods, processes and governance
  • IT asset & procurement management and resource utilisation
  • IT asset team leadership and team member capability growth

    • SKILLS/EXPERIENCE

  • Knowledge of evaluating, recommending and selecting managing technology partners.
  • Experience of managing technology partners and their services / solutions.
  • Working knowledge of the following technologies: cloud compute, collaboration, database, data protection, device management, network, comms & telephony, operating systems, storage and virtualisation
  • Experience in scoping, planning and managing complex and concurrent activities.
  • Experience with business requirements gathering and analysis.
  • Understanding of information processing principles and practices.

    • ESSENTIAL CRITERIA

  • Degree level qualification or equivalent experience in an IT related subject
  • SAM practitioner
  • Specific Knowledge in: Hardware Software Client Server Experience of working in a Microsoft 365 (M & D) environment Service Desk Call Logging Applications Purchase Order Management & Invoicing
  • Specific Skills Team leadership End to end project lifecycle experience Managing 3rd parties/ Suppliers Presentation skills
  • Demonstrated Behaviours Business & commercial acumen Strong concise communicator with the ability to convert technical instructions into manageable conversation. Excellent verbal & written communication skills Pragmatic and flexible approach Ability to work to tight time scales. Can-do attitude Excellent interpersonal skills

    • DESIRABLE CRITERIA

  • Specific Knowledge in: Public & Private Cloud services Project engagement and delivery lifecycle incl. discovery, initiation, RPI/RFP, MSA and SoW sign-off Microsoft Azure cloud transformation & services awareness Experience of green field deployments and in-place upgrade projects Report preparation and delivery for Senior business roles e.g. Directors
  • Specific Skills Influencing and negotiating ITIL Practical experience of formal Change & Release Management Processes Workshop facilitation Experience in matrix-managing multi-disciplinary teams Financial Management

    • The Company

    In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.

    The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

    It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

    Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.

    About City

    Our Benefits

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