Specialist Booking Clerk for Endoscopy - Swindon, United Kingdom - Great Western Hospitals NHS Foundation Trust

Great Western Hospitals NHS Foundation Trust

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking to recruit a Band 3 Booking Clerk to join our Endoscopy Team hereat the Great Western Hospital.

This requires a sound knowledge of the Endoscopy booking system and booking protocols with an in-depth knowledge of the procedures undertaken.

Full training is given which will involve an induction period.

Once trained a confident approach is expected in using your own judgement to prioritise requests in accordance with trust guidelines, and within national and regional targets.

To ensure that all patients requiring appointments are booked appropriately communicate and negotiate with patients and relatives, on the telephone, in person and in writing, making certain that the procedure is booked with patient agreement.
To take responsibility for prioritising incoming requests and ensuring that they are booked accurately and according to urgency, thus ensuring maximum utilisation of resources available. This will often involve on the spot decision making.
To highlight any capacity and demand issues to the Endoscopy Booking Team Leader.
To have a full understanding of the examination preparations ensuring the correct information and instructions are given to the patient concerning patient preparation prior to the procedure, special instructions regarding patient medication in defined patient groups.
To gain a comprehensive knowledge of timetables for clinicians undertaking endoscopic procedures to ensure that procedures are booked into an appropriate work list according to the specialities of each clinician.
To keep updated with any changes in exam technique, preparation and protocols and that this is communicated through the team, in an on-going capacity.
To gain a full understanding and working knowledge of the Endoscopy Information system (Medilogik).
Book procedures appropriately into the current booking system ensuring effective and efficient use of resources.

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.

Service We will put our patients first
Teamwork We will work together
Ambition We will aspire to provide the best service
Respect We will act with integrity

Understand and interpret trust waiting list information, and utilise this to ensure that speciality lists are booked appropriately.
To be able to deal appropriately with patient complaints and concerns as a frontline response.
To deal with enquires from GP's and other clinicians who require examination reports. To ensure that confidentiality is maintained at all times when dealing with highly sensitive clinical details and reports, in accordance with the Trust's Data Protection Policy.
To monitor and update speciality wait list information as work progresses, and provide feedback to responsible manager.
Understand and utilise a good working knowledge of national Referral to Treatment (RTT) rules and Cancer waiting times. Maintain knowledge of local and regional variations, including Interventions Not Normally Funded (INNF) and Independent Sector Treatment Centres (ISTC) transfer guidelines.
Ensure that lists are booked to full capacity, maximising Endoscopy utilization.
Analyse and report any shortfalls with monthly capacity to the responsible manager before problems escalate.
Ensure each patient is booked onto an appropriate Pre-Operative Clinic where necessary.
Work to deadlines to have lists booked at least three weeks in advance.
Replace patients in to slots that have been cancelled at short notice, negotiate and maintain a pool of patients available at short notice.
Ensure that patients cancelled on the day by the hospital are rebooked within the current target timescales as per national guidance.
Responsible for good communication with the Endoscopy department in order to provide the best experience for the patients.
Informing patients when their procedure has been cancelled or postponed and agreeing an alternative date for them.
Working as part of a team, providing cross-cover when needed for any member of the department. Working flexible hours with other members of the team to maintain available cover during core department hours.
Supporting your line manager and colleagues to investigate and respond to complaints.
To be willing to undertake any relevant training for the role, including training on in-house I.T. systems.
Daily use of electronic systems to ensure patients are booked appropriately and relevant information is accurate, complete and available when needed.
Maintain patient and data confidentiality at all times, in line with Trust Information Governance Policy and Calldicott principles.