Service Analyst - United Kingdom - Gunnebo Entrance Control

Description

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life - at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organization this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.

Our global service team is looking for a Service Analyst to join our Entrance Control team to drive service-related development initiatives and analytics. Position location in UK / Finland / Sweden, hybrid working possible. This position is reporting directly to VP, Recurring revenue and customer service.

This person will possess strong communication, relationship building and problem-solving skills and will be a key member of the service organization.

What you will do:

• Service development: Drive service-related development initiatives with the VP, Recurring revenue and customer service as well as our local service leads in the countries
• Project management: Support in cascading the GEC Service excellence model and our country service teams' in execution of their local service plans
• Market Analysis: Conduct market research to identify trends, opportunities, and potential areas for service growth. Analyze competitor services and market positioning
• Internal analysis: Support decision-making by preparing e.g. analysis of current installed base and customers as well as pricing, together with our functional experts
  
  

What do you need?

• Passion to work in a start-up like environment where your ideas get heard and moving fast forward is possible - but often also dependent on your drive, perseverance and collaboration skills to progress agreed on priorities
• Ability to operate in an ambiguous environment - sometimes without pre-set guidelines, but always with the support of the manager and other team members.
• Structured and analytical approach to problem-solving - previous experience from business development, analysis within an industrial company or management consulting is a plus
• Ability to communicate passionately, collaborate and rally others around you
• Interest in technology and passion for the built world
  
  

What will make you stand out?

• Proven track record of exceeding targets
• An analytical, structured and delivery-orientated mindset
• Being used to working across multiple geographies and/or in a matrix organization
• Passion for tackling the undefined
  
  

Why join us

• We offer a truly great place to work - but don't take our word for it, our own team have said the following:
• No micromanagement, we are trusted to do a good job
• We have a collaborative culture, with a nonhierarchical style of working
• We are given the tools we need to do a good job
• Your opinion is always welcome
• We are always looking at new and innovative ways of working.
• We are a team and help each other out
  
  

Are you passionate about sustainability, innovation, safety and collaboration? Our employees have ideas on how to build a safer and more sustainable tomorrow and the drive and passion to realize them. Our attention to societal trends, and our ability to translate these into business opportunities, alongside our dedication to customers, sustainability and digitalization have earned us a place among the leading companies in our industry. We believe that building long-term relationships and integrity are keys to success. Performance driven by a forward-thinking attitude, passionate teamwork, and the strong will to continuously learn. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, and diverse and pro-active working environment.

At Gunnebo, we have a bigger mission, we are working For a Safer World.

About Gunnebo Group

The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.

Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport. We shape the future of people flow management.

Gunnebo Entrance Control proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law