Customer Service Advisor - Stoke-on-Trent, United Kingdom - Intro Personnel Permanent Recruitment

Intro Personnel Permanent Recruitment
Intro Personnel Permanent Recruitment
Verified Company
Stoke-on-Trent, United Kingdom

6 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

This excellent opportunity will be working within a busy, close knit customer services team with a focus on providing a hands-on approach to order inputting, quotations and ensuring that key account customers receive an exceptional level of support and service.


CUSTOMER SERVICE ADVISOR

STOKE ON TRENT AREA

FULL TIME HOURS

PERMANENT

£23K

THE ROLE

  • Customer order entry using SAGE system
  • Providing quotations to a range of domestic and international customers
  • Carrying out stock check / availability, part number search and identifying shipping location and additional information
  • Providing key documents to customers including shipping information, tracking information, PODs and downloading order information
  • Resolving customer complaints quickly to ensure customer satisfaction

WHAT WE ARE LOOKING FOR

Applicants should have the following:

  • Proven experience in a highpressure officebased customer service environment
  • Ability to work with a number of IT systems
  • Strong attention to detail with strong communication skills
  • Ownership of difficult issues and follow through to completion including an ability to identify a root cause and offer a solution

HOW TO APPLY


For more information on the Customer Service Advisor vacancy, please contact Rob Hulse at Intro Personnel on or send your current CV.


For a full list of Intro Personnel's current vacancies, please visit the Intro Personnel website and follow us on Facebook and Linked In.


Job Types:
Full-time, Permanent


Salary:
£22,000.00 per year


Schedule:

  • Monday to Friday
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