- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Service Advisor - Newcastle upon Tyne, United Kingdom - Lookers
Description
Overview
Location: Lookers Newcastle Skoda Kia
Hours: 42; Monday- Friday 08:00-17:30, Saturday 08:00-12:30 (rota basis)
Salary: £30,800 OTE, plus bonus
Lookers Skoda Kia is recruiting for a dedicated Service Advisor to join our Aftersales Team which consists of a team of Service Advisors, Vehicle Technicians and our enthusiastic and friendly Service Manager.
As a Service Advisor at Skoda Kia, you will benefit from continuous training opportunities through our in-house brand developments. This is a truly exciting opportunity with potential for progression opportunities within Lookers
Responsibilities
Qualifications
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars
If your skills and experience match what we are looking for, please