Operations Analyst - London, United Kingdom - InterQuest Group

Description

Job Description

InterQuest are supporting a progressive and growing Financial Services institution who are looking for an Operations Analyst to join their team in London.

Key Responsibilities:

• Support operations Manager in maintaining clear communication channels and efficient processes with Custodian Banks and Counterparties, ensuring timely responses to client requests.
• Respond promptly and comprehensively to client inquiries received directly, aiming for 100% client satisfaction and logging queries in internal tracking tools.
• Maintain accurate client data in the CRM platform, generate monthly management information, statistical analysis, and ad hoc reports.
• Assist Operations Manager in delivering monthly portfolio statements, providing information for client meetings, and creating client presentation packs.
• Collaborate with team members to identify process improvements, cost reductions, and new revenue streams, presenting ideas to senior management.
• Document all processes owned by the Operations Team, ensuring adherence to local regulatory requirements.
• Support Operations Manager in project activities sponsored by senior management, as needed.

Essential Skills:

• Previous experience within a similar Operations role
• Strong interpersonal and communication skills, both verbal and written
• Strong numerical and analytical skills
• Proficient in all MS Office packages including Excel