Waiter/Waitress - London, United Kingdom - DININGS SW3 LIMITED

Description

BEHAVIOURS ALIGNED TO VALUES

Connection | Nourishment | Excellence | Adventure

Our values are expressed through our behaviours. They are how other people, including customers, experience our brand.

You will be part of the Waiting team of the restaurant. The role requires a person who is always professional but also has a welcoming and friendly disposition. Our guests choose Dinings SW3 for a memorable experience, and it is your role to ensure that you together with the rest of the team make each experience memorable for guests through your knowledge and while living the values.

As a waiter/waitress here are a few things you will do

• The waiting staff are responsible for the smooth operation of the restaurant service throughout each shift.
• They are responsible for ensuring that every guest is greeted and served promptly and in accordance with the companies' professional standard
• All waiting staff are responsible for maximising the guests experience by providing recommendations, insights, and knowledge on dishes, all beverage offerings (both alcholic and non-alcholic) and creating positive connection with customers by understanding personal needs and and upsselling dishes and beverages.
• Waiting staff should always ensure the guest receive the highest levels of service throughout their visit to Dinings.
• You are responsible for preparing your designated sections, prior to each shift
• Ensuring you are familiar with items not available for each shift
• Punctuality is critical in your role, and you will be expected to report for your shift on time and appropriately dressed
• You will be responsible for ensuring that any feedback from customers is responded to in an appropriate manner
• As a critical member of the guest facing role you will always provide a friendly, courteous, and professional attitude towards your guests and colleagues
• All monies collected and paid out during each shift and for ensuring accurate accounting procedures are followed
• You will serve food and all beverages to the table to all customers.
• You will comply with all legal, hygiene and safety requirements on a consistent basis
• You will assist with the duties of the runners to maintain smooth high-quality service
• You will comply with all dietary requirements of guests and ensure accurate reporting of these requirements are given to the shift managers and chefs
• You will attend all training that is required in association with the role in order to enhance your knowledge and skills at work
• You are a brand ambassador for our company, and you will at all times portray the company in a positive manner to all guests and visitors
• You will maintain a high standard of appearance of the whole restaurant including personal appearance standards.
• You will work to ensure the business needs are constantly met through building of relationships with guests, suppliers, local residents, and businesses.

What skills you will need

• A good understanding of hospitality
• Ability to work with people and work collaboratively across different functions to include sommelier and bar within their responsibilities
• Remain calm and constructive under pressure, solution orientated
• Extremely well organised whilst being comfortable multitasking across different responsibilities.
• Keen interest in Japanese cuisine
• Great teamwork skills
• Ability to work under pressure