Senior Manager - Co. West Midlands, United Kingdom - NSL, part of Marston Holdings Ltd

Description

We have a great opportunity for an Operations Manager to help support in the successful running of our Elmbridge Borough Council parking enforcement contract.

You will report directly into the Account Director and will, through your team leaders, have responsibility for the civil enforcement team of 40, who deliver high levels of customer service every day.

This is a great role in a unique and evolving industry, our managers are instrumental in the ongoing success of our business.

Additionally, you will make sure that the Civil Enforcement Officers are performing to maximal efficiency whilst adhering to strict health and safety and compliance procedures.

Deal with payroll queries with the support of the admin team
Dealing with all written customer enquiries and complaints
To assist in developing Quality Assurance systems and procedures in the service area
Excellent level of computer literacy in Microsoft Office, including, Word, Excel, and Outlook
20 Days holiday, plus Bank Holidays
~ Pension scheme
~ Excellent training & development

We help our clients innovate and improve services to deliver better outcomes.

We provide frontline, back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure.

Transparency- open in the way we engage and do business