Executive Lounge Host - Birmingham, United Kingdom - Hilton
Description
Career opportunities with a side of good timesWELCOME TO A WORLD OF OPPORTUNITIES -No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
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Hourly Rateof PS11 per hour
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Smart uniform providedandlaundered
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Free,healthy** and high quality meals when on duty
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Grow your Careeryour next position could beas a Reception Supervisor
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Personal Development programmes designed to support you at every step of your career
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A chance to make a difference through our Corporate Responsibility programmes
- Find out what and how we are doing ()
Team Member Referral Program:
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Discounted dental and health cover:
High street discounts:with Perks at Work
Free car park:
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Subsidised Taxibetween 12am and 7am
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Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
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Guest Experience Day:1 night stay with breakfast and dinner
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Modern and inclusiveTeam Member's areas
An Executive Lounge Host comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.
What will I be doing?
An Executive Lounge Host, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.
- Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
- Process accurately checkins and checkout
- Ensure that all Guest supplies and amenities are offered and replenished to the required standards
- Stay current with all hotel services as well as VIP requests and special events
- Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
- Project a professional manner with an emphasis on hospitality and Guest service
- Comply with Hotel security, fire regulations and all health and safety legislation
- Execute tasks as instructed by the Executive Lounge Supervisor or Manager
- Serve your role and Team in an environmentallyconscience manner
What are we looking for?
Executive Lounge Hosts serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
- Previous Front Office experience in the hotel, leisure or retail sector
- Calm, efficient and organised
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Previous experience in Executive Lounge in a hotel environment
- Multilingual
Want to know more about this job?
Contact Zoe directly in our Recruitment Team on
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON
Hospitality Integrity Leadership Teamwork Ownership Now
Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does.
We are the destination of a new generation of smart luxury travellers for whom life, business, and pleasure seamlessly intersect.
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