- Answering the telephone in a professional manner
- Produce quotations for customers to a high level of accuracy
- Ordering vehicles via our internal and external supplier chain
- Proactively managing status reports
- Driver updates completed
- Effectively communicate with customers and manage their expectations
- Arranging deliveries and ensure return vehicle sent to correct site
- Data entry into several systems
- Providing reports for Customers
- Working closely with the Sales Team
- Provide exceptional customer service skills and focus
- Proactive complaint handling
- Can do attitude
Customer Services Administrator - London, United Kingdom - Pendragon Group
Description
Pendragon Vehicle Management
Hybrid Role
£22,341 basic salary with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services
Pendragon Vehicle Management is seeking to recruit a motivated, highly organised experienced Customer Service Administrator to be part of our team based at Pendragon Vehicle Management in Derby, which has recently undergone a major refurbishment throughout.
As a Pendragon Vehicle Management Administrator your daily responsibilities will be
Ideally you will have experience of working in a busy and fast paced administrative environment. Excellent interpersonal, organisational and communication skills and the confidence to liaise with customers and colleagues at all levels.
With a focus on providing exceptional levels of customer service at all times, you must be computer literate with outstanding attention to detail. You will also be able to demonstrate an ability to work effectively under pressure in order to meet deadlines.
In return we will support you with training, development and the opportunity to take your career to the next level.
Hours of work are 9.00 am to 5.30 pm weekdays.
At Pendragon, Together, We're Unstoppable:
Here at Pendragon, together, we're unstoppable. Collaboration is at the heart of our culture, and it's the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We'll empower you with the opportunities to bring out the best in yourself, and in return you'll support and bring out the best in others.
Embrace the Gift of Movement:
We are dedicated to igniting the spark of movement and exploration. Our teams empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life's fullest potential.