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Customer Support Administrator - Altrincham, United Kingdom - PayStream Accounting Services

PayStream Accounting Services

Verified Company

Altrincham, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role:

Responsible for assisting software customers with day to day questions and issues via the Tifo helpdesk
Maintain customer tutorial content on the Tifo blog
Provision of excellent customer service and dealing with enquiries in a courteous, professional and efficient manner
Assist in the preparation of software release notes
Liaise with the development team effectively in order to resolve issues which surpass the first tier support capability
Manage version upgrade communications with client contacts to facilitate release program

The Person:

Excellent attention to detail
Confident communicator
A positive can do attitude, being punctual and reliable
Ability and commitment to deliver high levels of customer service
Ability to work well under pressure
Ability to work effectively in a team
Ability to manage own time to deal with multiple tasks effectively

Requirements:

Minimum grade C in Maths and English (or equivalent)
Previous administration experience
Intermediate Excel and Outlook skills

Progression:

Professional qualification financial support with up to 6 days paid study leave for professional qualifications
Training and personal development

Holidays:

23 days plus Bank Holidays which increase with length of service
Plus your birthday off

Benefits:

Salary reviews every February
Company social events, treats and rewards
Casual dress everyday
Long service awards
Access to mental health first aiders and a support service
Free fresh fruit delivered twice a week
Personal accident cover
Being part of an amazing culture within a company that have Investors In People Gold

Visit our website, Facebook and LinkedIn pages to see what our employees have to say and what we've been up to

Job Type:
Permanent

Salary:
£23,000.00-£25,000.00 per year

Benefits: