Operations Coordinator - London, United Kingdom - Workingmums

Description

Operations Manager (SIPP and Investment)

Location:
Aldgate, London (40%) and homebased

Reporting to the Senior Operations Manager, you are responsible for the effective management, motivation and development of Team Managers, within Operations to meet and exceed business objectives and targets.

Over time the role may encompass either technical claims or complaints management.

Supporting the Senior Operations Manager in ensuring that customer experience and service is delivered consistently across all product types.

Supporting the Senior Operations Manager in maintaining Claims Policies and ensuring claims are delivered in line with these policies.

Ensure risk and controls are managed effectively across all products, control testing is effective and remediation actions implemented to agreed deadlines.

Develop a communication and engagement model to ensure teams are informed and understand their contribution to the business
Motivate and effectively performance manage team to ensure delivery of overall targets and business plan.
Deliver targeted results from an Operational team, covering People, Customer, Business and Financial metrics
Ensure risk and compliance measures are adhered to at all times.
Ensure the continuous identification and implementation of operational best practice through interaction with the wider team.
Identify further opportunities for services and process improvements and lead the implementation demonstrating achievement of results.
Analyse data on performance and use to motivate and develop team and identify and remedy operational issues,
Prepare reports to senior management highlighting opportunities, issues and recommendations
Effectively manage key stakeholders, presenting key performance achievements and strategic goals aligned to wider Scheme
Requires knowledge and understanding of regulated investments and pensions
Strong commercial and budgetary understanding.
Hold an appropriate financial services qualification such as FPC, Dip CII, DipFA or equivalent
We offer 26 days of annual leave
~9%+ pension contributions
~ Private medical and dental insurance
~6 months paid maternity/paternity/shared parental leave.

For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track.

Since 2001, we have helped 6.5m customers and paid back £26bn in compensation.

Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world.

We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic.

As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system.