Client Services Executive - Leatherhead, United Kingdom - Sonia Andrews

Description

Job Description

Client Services Executive to join a full-service creative events agency in Leatherhead.

The Client Services Executive will support the Account Management team and a portfolio of clients. This role will be responsible for supporting this team throughout the event sales process from project inception through to event delivery.

Key responsibilities and accountabilities:

Client/ Account Management

• Support with the Stakeholder mapping for an account
• Liaise with a clients stakeholder to discuss new projects and prepare initial follow ups including proposals and initial budget guidance
• Supporting Snr Account Lead / Account Lead in the development & implementation of client retention strategy
• Support with marketing strategy ranging from client case studies to social media campaigns
• Supporting the preparation and timely delivery of stakeholder proposals
• Follow up with clients post Event to gather feedback and discuss future projects that are being planned
• Supporting the team on client business reviews
• Preparation and delivery of client feedback & case studies (both internally & externally)

Project Management

• Lead on the project handover with the operations team ensuring timely responses for the clients and clear briefings to the internal team members

Post Event Reporting & Case Studies

• Reviewing post event reports in conjunction with relevant operational teams
• Creation of client presentations to agreed deadlines post event
• Liaising with internal teams to create post event case studies as required

Please apply with a recent CV