First Line Support - London, United Kingdom - Tate Recruitment

    Tate Recruitment
    Tate Recruitment London, United Kingdom

    3 weeks ago

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    Description

    Job Description

    First Line Support - Newly Created Role

    Permanent

    London Mayfair

    Interviews Immediately

    ** Exclusive to Tate **

    We are seeking a dynamic and customer-focused individual to join a leading real estate first to be the first as a First-Line IT Support Specialist. The primary responsibility of this role is to provide timely technical assistance and support to our internal users, ensuring smooth operations of our IT systems and infrastructure. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for delivering top-notch customer service.

    Key Responsibilities:

    1. Provide first-line technical support to internal users via phone, email, chat, or in-person.

    2. Diagnose and troubleshoot hardware, software, and network-related issues.

    3. Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.

    4. Set up user accounts and permissions, including password resets and access management.

    5. Collaborate with second and third-line support teams to escalate and resolve complex technical issues.

    6. Document all support activities, including resolutions and troubleshooting steps, in the ticketing system.

    7. Assist in the testing and implementation of software updates, patches, and system upgrades.

    8. Provide basic training and guidance to users on IT systems, applications, and best practices.

    9. Stay up-to-date with emerging technologies and IT trends to provide proactive support and recommendations.

    Qualifications:

    1. Degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

    2. Proven experience in a similar IT support role.

    3. Proficiency in troubleshooting Windows operating systems.

    4. Working knowledge of Microsoft Products, including Outlook, Word, Excel, and Teams.

    5. Familiarity with basic networking concepts, TCP/IP, DHCP, DNS, etc.

    6. Strong customer service orientation with excellent communication and interpersonal skills.

    7. Ability to work independently with minimal supervision and as part of a team.

    8. Flexibility to work occasional evenings or weekends to support system upgrades or maintenance activities (sometimes required).