Asset Investigations Analyst - London, United Kingdom - Bruin

Description

Job Description

Property Analyst

Team: Asset Investigations

Role: Permanent, Full-time

Reporting to: Team Leader

Location: London

Salary: Competitive + Bonus + Benefits

WFH: Flexible/ Hybrid Model

Direct Reports: N/A

The Role:

To assist the team with the landlord certificate process, keep the database up to date and accurate and provide excellent communication and customer service with external and internal stakeholders.

Key Responsibilities:

• Maintaining and updating the in-house database in accordance with correspondence and other communications exchanged with tenants or their solicitors.
• Providing high-standard customer service to leaseholders and their representatives on the phone or in writing.
• Reading leases, deeds and other property title documents and miscellaneous documents, identifying key provisions and analysing title structures. Updating the in-house database following a comprehensive review in line with our internal Building Safety process, identifying blocks by structure in accordance with title documents.
• Interpret aspects of lease information and input accurately onto the database, working to tight timescales.
• Recommend action following review of legal documentation including leases and titles.
• To be able to reconcile and identify any data discrepancies.
• Making recommendations for improvements in order to streamline department processes.
• Reviewing and extracting information from various sources including leases and HM Land Registry.
• Assisting the department manager and colleagues to ensure key projects including Building Safety are delivered within a planned timeframe, working to tight deadlines. This includes assisting with the landlord's certificate process.

Person Specification:

• Degree or similar qualification.
• At least 1 year of work experience in a similar role.
• Experience in the property sector.
• Able to show accuracy and speed when entering data into a database, and copying from written and oral sources.
• Able to communicate effectively, provide accurate information in a helpful manner, and maintain a professional attitude at all times.
• Able to adapt to unique customer queries and situations and have a positive attitude toward callers, even when dealing with difficult issues.
• Knowledge of the landlord certificate process is beneficial for this position.