Quality Assurance - London, United Kingdom - Hampshire Trust Bank

Hampshire Trust Bank
Hampshire Trust Bank
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions.


We offer niche specialty lines SME bank targeting under-served segments, our dedicated Specialist Business Finance (Asset Finance and Wholesale), Development Finance, Bridging Finance and Specialist Mortgages teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper.


We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy.


Our vision is to be the go-to bank in our chosen markets; to deliver positive customer outcomes, rewarding careers and great shareholder value through a high-performing culture grounded in excellence and integrity.


Our Values and Behaviour
All members of the HTB team are expected to demonstrate values and behaviour that underpin everything that we believe in


Customers matter

  • We listen to our customers
  • We value customer relationships over transactions
  • We strive to deliver what customers want, when they want it, how they want it
  • We prioritise customer outcomes over corporate expediency

We deliver

  • We approach everything we do with discipline and set high standards
  • We do more with less and embrace change
  • We are fanatical about financial rigour and risk discipline
  • We execute consistently with speed and accuracy
  • We constantly strive to improve

Integrity without compromise

  • We always aim to do the right thing we don't duck hard choices
  • When we make a mistake we own up and fix it
  • We are open and honest in all our communication
  • We treat innovation and fresh thinking as an opportunity not a threat

People Power

  • We are a meritocracy
  • We empower people and make them accountable
  • We encourage our people to learn and grow
  • We challenge each other honestly & constructively
  • We work as a team
  • We know diversity makes us stronger
  • We celebrate success

Position:

To provide assurance testing and risk management support across customer operations


Requirements:


Qualifications and Experience

  • Previous experience in a QA role/complaints role
  • Exceptional attention to detail, rigour and accuracy
  • Proficient using Microsoft Office tools (especially Excel & PowerPoint)
  • Excellent written skills
  • Understanding of complaint regulatory requirements

Competencies and Attributes:


  • Good planning, organising and interpersonal skills
  • Selfawareness and resilient
  • Portrays risk awareness through curiosity and questioning
  • Willing to learn and develop new skills
  • A selfstarter with a high level of initiative and professionalism
  • A team player willing to go beyond the norm to deliver to exemplary standards.

Other information:


  • Ensure the required monthly, quarterly & annual assurance checks across operations are completed
  • Conduct quality assessments of calls and written activity to identify training needs and best practice.
  • To assist in the collation of reporting QA activity and results
  • To ensure all records of QA checks are maintained in an accurate and timely manner
  • Support with management of risk events, complaints and corrective action plans as required.
  • Complete complaint investigations and draft final response letters
  • Identify training needs, control gaps or failings and feedback to manager /relevant business area.
More jobs from Hampshire Trust Bank
See all jobs of Hampshire Trust Bank