1st Line Technical Support - Bracknell, United Kingdom - Project People

Project People
Project People
Verified Company
Bracknell, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

1st Line Technical Support Agent
6 month rolling PAYE Contract


Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and night 12 hour shifts.


Brief Overview of role / project:

We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.


A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.


Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution.


A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer.


-Attention to detail with right first-time attitude.

  • A motivated selfstarter with a focus on processes.
  • Experience working in a customer facing environment.
  • Understanding of ITIL processes would be beneficial.
  • Basic networking knowledge
  • You will be required to go through a national security clearance process for this role before you can start this position**_

Job Type:
Temporary contract

Contract length: 6 months


Schedule:

  • 12 hour shift
  • Day shift
  • Night shift
  • Weekend availability

Application question(s):

  • Do you have an in date passport?
  • Do you drive and have access to your own vehicle?

Work Location:
In person

Reference ID: 1JHB
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