Level 2 Apprentice in Tenancy Services - Croydon, United Kingdom - Croydon Works

Croydon Works
Croydon Works
Verified Company
Croydon, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

THE COMPANY:


The council provides a large number of services for local people, businesses and visitors to the borough, including services for children and adults, and environmental, cultural, sports, housing, planning and benefits services.


With a workforce of about 6121 staff, including schools, Croydon Council is one of the largest employers in the borough.

The council also makes a significant contribution to the local economy.


THE ROLE:

Salary raising to £13.15 (£24,684pa ) from 1st April 2024

As a Tenancy Services Apprentice, you'll be at the forefront of customer service and administrative excellence. You'll play a crucial role in supporting the creation and maintenance of successful tenancies and leaseholds in both social and private housing sector

Whilst undertaking this apprenticeship you will develop a number of key skills and knowledge, such as:

  • Delivering a professional, accurate, and timely service to diverse customers. You will be responsive to customer needs and understand their impact.
  • Effectively communicating to identify and resolve issues promptly.
  • Supporting housing and propertyrelated services through administrative skills. Gathering and presenting data accurately.
  • Prioritising tasks for timely completion and making effective decisions aligned with instructions. You will embrace changing priorities and work patterns.
  • Maintaining confidentiality, ethical conduct, and professionalism.
  • Taking ownership of personal development and safety.
  • Being an effective team player and take responsibility for your work. Collaborate with colleagues and partners to achieve shared goals.

THE CANDIDATE:


  • Maths and English GCSE C or above to meet apprenticeship requirements
  • Happy to work in fast paced environment
  • Good Digital Skills
  • Fast learner
  • Confident Administrator
  • Can demonstrate good customer service skills
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