Support Hub Officer - London, United Kingdom - Bridge Recruitment UK Limited

Bridge Recruitment UK Limited
Bridge Recruitment UK Limited
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Support Hub Officer

Location:
London

Salary:
£26,000 - £28,000 per year, DoE

Hours:
Monday - Friday (35-hour week)

Job type:
Full-time, permanent

This is a hybrid working role, 2 days in the office and 3 from home

Summary of the Support Hub Officer:

  • and post-inspections.
  • Ensure that the Trust repairs service is customer focused and the tenants are kept informed at all stages of the maintenance activity.
  • Carry out customer liaison in relation to planned and cyclical maintenance programme.
  • Provide clerical and administrative support to other members/teams of the Property Services Department.
  • Ensure that data (i.e. asset, budgetary and performance related data) is accurately recorded and reported, and that corrective action is initiated in areas of own responsibility.
  • Assist in relation to all property maintenance activities to achieve compliance with all the relevant H&S and Building Safety regulations.
  • Ensure that Compliance data/information are regularly audited and kept up to date and entered onto the relevant IT system.
  • Provide support in processing invoices as required.
  • To record and process all incoming and outgoing electronic and paper correspondence (external and internal).
  • Carry out and record customer satisfaction surveys.
  • Work collaboratively with internal and external stakeholders to ensure delivering high standard services.
  • Carry out initial investigation and wherever possible resolve complaints before they escalate further.
  • Undertake any other duties commensurate with the salary of the role.

Requirements of the Support Hub Officer:

  • Previous Customer Support experience
  • IT literate in Microsoft Office and Outlook
  • Excellent time management and organisation skills
  • Experience in managing complaint and challenging situations
  • Experience in dealing with tenants and contractors
  • Ability to work as part of a team and own initiative

Salary:
£26,000.00-£28,000.00 per year


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • London,

Greater London:
reliably commute or plan to relocate before starting work (required)


Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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