Service Administrator - West Malling, United Kingdom - Page Personnel Finance

Page Personnel Finance

Verified Company

West Malling, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This role delivers administrative and operational support to ensure efficient and smooth workflow within the department.

Client Details
My client is a well established business within luxury goods and is seeking an experienced service administrator to join their busy team

Description

The key responsibilities would include:

Monitors workflow and job progression and ensures adherence to lead times by proactively handling daily tasks.
Enters and records customer data onto the system
Progresses all service jobs through the service system with a high level of accuracy and timeliness and in accordance with defined targets and guidelines
Provides general administration support to the Estimating team, including accurate entry of data/photography as and when required
Compiles and checks customer invoices to ensure the price matches to quotation and parts issued.
Provides administrative support as required, including dispatch, sitetosite transfer, production of daily, weekly and/or monthly service reports and supporting IT data backup process.
Processes all customer confirmations to ensure workshop demands are met, feeding back any capacity issues to the Service Operations Manager.
Responsible for sending all payment reminders/dispatch reminders to endcustomers and for registering BACS payments, as provided by the Finance Department on a daily basis.
Identifies opportunities for process improvements and brings to the attention of the Service Operations Manager to deliver exceptional customer service and quality.
Securely receives and sends goods via case management for inbound, outbound and site to site on a daily basis.
Strict utilisation of the ERP system and the standard operating procedures in place to ensure best practice across all tasks performed as part of this role.

Profile

Strong experience within a similar administration role, including but not limited to data entry, data validation and problem resolution
High levels of accuracy and attention to detail combined with a methodical approach
Experience of working within a busy team collaborating with other functions to achieve overall service objectives
Exceptional customer service and communication skills (oral and written)
Strong organisational and time management skills
Experience of working within strict standard operating procedures
IT proficient, with clear strengths in the area of accurate use of work processing databases/systems

Job Offer
A competetive salary and investment in your training and career development