Infrastructure Engineer - London, United Kingdom - Vector Resourcing

    Vector Resourcing
    Vector Resourcing London, United Kingdom

    2 weeks ago

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    Description

    Job Description

    Why our client needs this role?

    To develop, support and maintain technology infrastructure, systems and services, acting as a technical escalation point for other members of the team, and supporting end users directly as required. The Infrastructure Engineer will play a key role in the design and delivery of technology solutions, as well as ongoing configuration and maintenance of systems, ensuring Help Musicians infrastructure is kept update, secure enabling excellent user experience for all stakeholders.

    **This is an initial 12 month Fixed Term Contract**

    Responsibilities

    • Build, configure and deploy systems in accordance with agreed baselines and specifications.
    • Deliver agreed tasks within technical projects and as part of BAU, as well as any other tasks as reasonably requested by the IT management and leadership.
    • Work with stakeholders around the organisation and other members of the IT team to diagnose and resolve issues relating to the performance and availability of systems.
    • Conduct maintenance and deploy patches and functional updates to systems at an agreed frequency and in accordance with HM's change management and patch management policies and procedures.
    • Respond to technical outages and security incidents, following an agreed incident management process, notifying stakeholders as appropriate, and conducting root-cause analysis.

    Experience

    • Hands-on experience of Microsoft Windows Server 2016+, including Active Directory, group policy, DHCP, DNS
    • Understanding of networking technologies, including firewalls, switches, VLANs and wireless networking
    • Experience with Microsoft Azure compute and network services, including virtual machine configuration and deployment.
    • Mobile device management & configuration with Microsoft InTune.
    • Microsoft 365 configuration and administration
    • Understanding of backup principles and solutions, ideally Microsoft Azure Recovery Services
    • Knowledge of standard support processes, including ticketing, SLAs and asset management