User Researcher - London, United Kingdom - Bank of England
Description
User Researcher (Mid Weight)
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(
008774
)
Primary Location UK-ENG-London
Job Research
Organisation DATA STRATEGY IMPLEMENTATION
Job Posting 21-Apr-2023, 8:56:08 AM
The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people.
The Bank of England is a diverse organisation.
Each of its 4,000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.
This role operates in the Service Design team within the Data Collections Transformation Programme.
About us
The Bank of England has embarked on an ambitious transformation program to overhaul the way we collect and use financial data.
The Transforming Data Collection program focuses on improving the way the Bank gets data, in order to better support our experts in shaping the UK economy.
Situated within a traditional business, we operate with a start up mentality.
Our transformation program is founded on a service design approach, addressing end-to-end journeys which cut across multiple services, institutions, digital systems and offline processes.
You can read more about the Transforming Data Collection (TDC) program on our website.About the role:
You'll be joining a newly established service design team in the Bank, which includes Service Design, User Research, User Experience and Content Design.
As a User Researcher you can expect to work across multiple work-streams, connecting insights with solutions during discovery, definition and delivery phases across touchpoints and channels.
You will be responsible for shaping our understanding of internal and external users, how they currently experience our services and what it would take to improve these.
Day-to-day, you may work with data specialists and policymakers to understand and improve existing experiences and coming up with new ones.
You will support the Service Design manager in shaping the design function in terms of user research best practices and ways of working.
About you:
- Curious, inquisitive and openminded
- Creative problem solver
- A team player
- Usercentred
- Passionate about your practice
- Iterative approach to shaping and refining solutions
- Open to diverse perspectives
- Comfortable with complexity
- Comfortable with ambiguity
- Natural proclivity to shift between macro and micro lenses
- Natural drive for selfimprovement
Minimum (Essential) Requirements:
- A Degree in HCD or other relevant area of study
- Minimum 3 years industry experience as a user researcher across a number of working environments
- Experience leading and conducting generative, formative and summative user research
- Solid capability across the whole UR lifecycle from defining participants and research objectives through to synthesis and reporting
- Experience with a range of tools and methods, knowing when to use which
- Coherent and effective storytelling
- Workshop design and facilitation
Desirable Requirements:
- Experience working with complex data services
- Experience working in a highly regulated industry
- Turning user research findings into user stories
- Evangelising User Centred Design
- An engaging portfolio that represents your work
Why Join the Transforming Data Collection program at the Bank of England:
- Because what we do is important. Getting good data is critical for the Bank of England to do its job. The governor and deputy governors of the Bank know this. That's why they put their name to the program.
- Because it's exciting to innovate inside a 300 year old institution. We like to think and do things differently. And it's exciting to bring new ideas and new ways of working to a place with so much history.
- Because we are a diverse and inclusive bunch. Our work is all about bringing people together that come from different backgrounds and have different ideas. That ethos applies to our team and everything we do.
- Because we support and empower each other. We have a lot to do To do everything requires us to be the best we can be. That's why we think it is important to invest in ourselves and each other. We believe everyone in our team has strengths which everyone else can learn from. And the data says this is more than just talk. In surveys,
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