Retail Service Managers- Newcastle - Newcastle upon Tyne, United Kingdom - XC Trains Limited
Description
As a Retail Service Manager you will receive an initial salary of £23,731 per year during training, (based on a 35 hour week), rising to £27,689 per year after training (based on a 35 hour week) £30,062 per year based on a 38 hour week.
Close date for returned applications is Thursday 18th April 2024
CrossCountry are looking to recruit Retail Service Managers to join their busy team in Newcastle.
As a Retail Service Manager you will be at the frontline of our business ensuring our customers receive a great journey on our trains. If you can show an ability to communicate at all levels, a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you
As an outgoing and confident person, you will interact with passengers throughout the train and be expected to work closely with other colleagues, both on the train and at the local offices.
Our most successful colleagues onboard our trains have strong customer service or sales backgrounds and come from a variety of industries and sectors including retail, hospitality and catering.
The role will involve selling refreshments to customers throughout the train and also offering complimentary refreshments to our First Class customers.
What are the key ingredients for success in the job?
Flexibility
The job will require you to work early mornings or later into the evening and this will involve weekend working.
Great communication skills
Being able to talk to customers, sell additional products and handle difficult situations are all part of the job.
Standards
Maintaining the company image through great uniform standards, following the business procedures and going the extra mile for the customer.
Personality
We don't want robots, we do want personality and commitment to do a good job.
Results focussed
Ensuring you can hit your sales or service targets are vital and achieve your personal objectives.
Location
Living within 1 hour's commute of the location you wish to work in is essential. Due to the hours and days you will be working you must be able to get to and from work for an early morning start or a late evening finish. Due to the hours and days you will be working, you must be able to get to and from work for an early morning start or a late evening finish.
To apply for this role, please submit your current CV by the close date of Thursday 18th April 2024.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
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