Underwriter - Manchester, United Kingdom - The Benefact Group

The Benefact Group
The Benefact Group
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Working hours:35 hours per week, Monday to Friday


Duration:
Permanent


Location:
Manchester


Job ref:201048


About the role:


The role holder will deliver exceptional customer service acting as part of the underwriting team, supporting Ecclesiastical's "right first time" approach to customer service.

The role predominantly includes supporting customers with queries over the telephone and in written communication.


Key responsibilities
***:

  • Develop, negotiate and profitably underwrite new/existing business within own authority and in line with Ecclesiastical strategy
  • Plan, prioritise and manage individual own work to deliver agreed objectives and meet SLA's to deliver exceptional customer service.
  • Use the appropriate method of communication (telephone, face to face) to support Ecclesiastical's right first time approach in order to maintain successful Internal and External relationships.
  • Act on individual audit results and agreed action plans within agreed deadlines to improve own performance
  • Understand and operate within regulatory framework and identify and escalate any risks to the business.
  • Identify complaints and act upon them in line with company policy.
  • Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (Inhouse training, CII, CPD)

Key performance indicators:


  • Meet retention or New Business targets
  • Audit results consistently in line with expectations
  • Delivery standard within agreed SLA's
  • Adherence to UW strategy
***:
Knowledge, skills and experience
***:

  • Minimum of 5 GCSE's including Maths and English at grade C or above or equivalent
  • Qualified Cert CII or commitment to work towards within an agreed timescale
  • Market, Industry and Company knowledge
  • Strong verbal communication skills
  • A proven ability to deliver exceptional customer service
  • Appropriate IT skills (will be tested)

What we offer
***:

  • A competitive salary
  • Flexible working
  • Competitive Group Personal Pension up to 12% employer contribution
  • Annual Bonus scheme up to 24%
  • 25
    days annual leave plus bank holidays
  • A holiday buy and sell scheme
  • An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

About us:


Committed to making a difference:

We think that people are looking for something worthwhile in a company beyond the workplace.

Our employees are encouraged to take at least one day a year to help a charity of their choice, offering practical and professional support, as part of our MyGiving programme.


Our staff know how to work hard but also how to enjoy themselves We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team.

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