Quality Manager - Birmingham, United Kingdom - Warwick HR

Description

Quality Manager

The Company

Warwick HR have an excellent opportunity for a Quality Manager, based in Birmingham. Our client is a leading European specialist in the development and marketing of innovative and sustainable aluminium solutions for windows, doors, curtain walling, sliding systems, sunscreening and conservatories.

The Role

You will enable our client's UK Operation to deliver their 3 year growth plan at acceptable profit levels through monitoring, compliance and improvement in key business tasks. You will develop, in conjunction with the Supply Chain Manager, a robust culture of improvement delivering industry best practice across Health & Safety, Quality, Environmental, Energy and Standardisation across all functions, whilst ensuring the site facilities are maintained to deliver the most effective environment.

Key Responsibilities include:

• Developing a professional customer interface where knowledge transfer is paramount, taking every opportunity to improve our client's brand ethos.
• Driving legal and best practice compliance across Health and Safety, ISO and Quality by developing a culture of continual improvement. Engaging with all functions on maintenance of facilities associated with the site. Ensuring continued accreditation to current standards and develop methods aligned to Duffel objectives. Improving credibility of risk assessments and general safety compliance within the organisation. Ensuring site maintenance for legal compliance and to support operational efficiency.
  
• Implementing a continuous improvement culture - process improvement to eliminate problems, removing waste and inefficiency and improving working conditions to provide a better response to customer needs. Assessing opportunities for improvement through digitalisation. Utilising regular auditing techniques to capture performance improvements reporting within a SQDC grid, capturing real savings toward overall financial performance
  
• Reviewing current practice, prioritising significant gaps in performance targeting maximum customer impact by listening to the voice of the customer. Reporting notable improvements and providing support to other teams on compliance and standards. Delivering real tangible improvements in pick and damage metrics.

The Person

You will have:

• Core functional knowledge of quality, ISO accreditation, health & safety and facilities management, to a depth to drive improvement. You will be an effective practitioner of lean, 6 sigma, 5s, quality tools & best practice techniques. Experience of covering ISO audits & compliance. IOSH accreditation desirable.
• Experience of setting standards across all facets under functional discipline, reporting them regularly to teams and having the courage to hold people to account for poor performance. Your prime objective being to embrace health & safety, quality and ISO into the fabric of every decision making step. Ensuring actions are time monitored and reported promptly.
  
• Experience of engaging prime stakeholders in the improvement process, gaining buy in through quantifiable commercial gains. Creating forum's focused on Health & Safety, Quality and process improvements & supporting Technical, Sales and Internal functions in standards compliance.
  
• Experienced in appreciating the cost - benefit equation when making commercial decisions, balancing business return with customer service. Understanding the need to uphold policies whilst aiding the development of these as business circumstances grow. Experienced in seeking new approaches to improve customer satisfaction where cost can be justified. Controlling the facilities cost base.
  
• High attention to detail, with an investigative mind set

The Benefits

• Salary - £35-45K, commensurate with experience
• Contributory pension scheme
• 22 days holiday plus statutories