Defence Business Services - Bristol, United Kingdom - Ministry of Defence

Ministry of Defence
Ministry of Defence
Verified Company
Bristol, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Details:


Reference number:


Salary:

- £33,830- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary.


Job grade:


  • Higher Executive Officer
    Contract type:
  • Permanent
    Business area:
  • MOD
  • Head Office & Corporate Services
    Type of role:
  • Information Technology
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 3Contents
Location

About the job


Benefits:

Things you need to know

Location

  • Blackpool, BristolAbout the job

Job summary:


  • Are you a dedicated person who is passionate about making a difference?
  • Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS aims to be the 'best business services partner for the UK Defence and Security Communities' by providing critical business services, including Human Resources, Pay, Veterans, Finance and Procurement, that enable our customers to focus on strategic Defence priorities and maintain National Security.
  • Our Vision
  • To support UK defence customers with outstanding service every time.


  • Our Mission

  • Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working (40% office based pro rata).

Come and join the DBS community today


Applicants should note that DBS has recently undertaken a review of its operational locations in the North West, and will consolidate all activities in Blackpool.

This means that DBS staff will move from both Walker House (Liverpool) and Cheadle Hulme in the late Summer of 2023 and initially relocate to Tomlinson House (Norcross).

A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.

As a result, all vacant DBS posts in the North West will be advertised at Tomlinson House (Norcross).

There is, however, an expectation that all DBS staff, irrespective of their agreed duty station, will travel to other DBS and/or MOD site(s), as required, to complete all necessary training and to participate in team or additional collaborative activities - detached duty terms may apply.

Terms of transfer have been negotiated for DBS posts relocating in the North West. DBS also supports Flexible Working, which can be discussed in more detail at interview.


Job description:

DBS is migrating their HR system to a Cloud based Oracle HCM platform.

  • Supports and performs configuration tasks within the system
  • Admin access and configuration tasks undertaken.
  • Updates REMEDY tickets with resolutions.
  • Provides tier 2/3 level functional support and serves as the escalation point for unresolved configuration issues from EC/Civ Pers.
  • Work closely with the Functional Configuration colleagues and HR Product Owners to understand requirements within the system.
  • Supports production of documentation of configuration tasks within the system.
  • Undertakes unit testing before handing over to the HR Product Owners and testing team.
  • Conduct upgrade assessments for review by HR Product Owners.
  • Performs release tasks.
  • Supports Service/Enhancement Request management with Oracle for bugs and responsible for escalation to Application Support Team Lead if required.
  • Helps to maintains Oracle HCM Business Processes (breakfix, incidents and enhancements).
  • Supports completion of special projects (e.g. yearend activities).

Person specification:


  • Essential Skills:
  • Proven ability to communicate
  • both written and verbal
  • The ability to work as part of a small agile team, and across multiple teams
  • Highly motivated and resilient
  • Access or a driven desire to learn

Desirable Skills:

  • Oracle HCM Knowledge
  • Oracle Support process knowledge
  • Application Support Service Delivery (Service Management)
  • Solution design and requirements gathering
  • Functional Design
  • Unit Testing Knowledge
  • REMEDY and ticket management expertise
  • Release Management

Behaviours:

We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Communicating
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