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- Responsible for the day to day operational oversight of the Coworker Experience (CWE) team
- Drive scale and efficiencies across the team by focusing on process optimization, just in time resources, ongoing coworker development, and continuous improvement
- Lead or participate in projects to design and implement operational, systematic, and administrative efficiencies through various projects.
- Develop standard operating procedures and intake processes for the catalogue of services supported by the Coworker Experience team.
- Collaborate with other CWS functions on key organizational initiatives by supporting the process, communication, or follow up.
- Analyse, present, make recommendations, and act on CWE performance trends
- Form partnerships within CWS functions to ensure operational effectiveness of CWE service delivery.
- Demonstrate exceptional judgment and discretion when dealing with highly sensitive requests, information, and data.
- Find opportunities to evolve Coworker Experience skills and processes and instill a culture of continuous improvement to refine and enhance existing capabilities
- Travel as required
- Bachelor's degree or equivalent work experience
- Minimum of 7 years of experience in Human Resources or equivalent CDW experience
- Prior experience leading a HR Shared Services (Operations) team of individuals to deliver results.
- Experience of projects and initiatives
- Excellent Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Sharepoint)
- In-depth conceptual and practical knowledge in HR Shared Services / HR operations space and basic knowledge of related disciplines.
- Experience with ServiceNow or other HR case and knowledge management tools.
- HRIS Experience (Workday desirable)
- Highly collaborative with ability to bring diverse groups and stakeholders together, driving results and a best-in-class coworker experience.
- Exceptional interpersonal and communication skills with demonstrated ability to navigate and work effectively across all levels of the organization.
- Proven ability to manage multiple, competing priorities in a fast paced, performance driven environment.
- Strong attention to detail with the ability to creatively problem solve.
- Demonstrated ability to take a business need and offer a strategic solution with CDW's talent strategy in mind.
- Knowledge and prior application of change management skills
- Demonstrated ability to:
- Implement new processes, initiatives, or programs.
- Take new perspective on existing solutions to solve complex problems, and exercise judgment based on the analysis of multiple sources of information.
- Knowledge of best practices and how their own area integrates with others within an organization.
- Customer focused with a strong aptitude for helping coworkers and building a best-in-class coworker experience.
- Organizational, research, problem-solving, critical thinking, and analytical skills
Human Resources Shared Services Manager - London, United Kingdom - CDW UK
Description
Job Description
The Human Resources Shared Services Manager (Senior Manager, Coworker Experience (CWE)) will build a best in class shared services function within HR (Coworker Success - CWS), driving a high quality coworker experience and ongoing operational effectiveness in service delivery.
Knowledge & Experience
Personal Attributes