Customer Support Administrator - Maidenhead, United Kingdom - Bucks and Berks Recruitment

Bucks and Berks Recruitment

Verified Company

Maidenhead, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB SUMMARY:

Full Time
Hybrid
Maidenhead, Berkshire
Salary: £ £27000 per annumREF: Our client, a highly successful organisation in the Software industry is looking for a bright individual with 1 years + experience working in a customer support/technical support role to join their rapidly growing team. The role offers an extensive range of company benefits, including flexible and hybrid working, bonus and much more.

You will be responsible for the operational support tasks which underpin the software to ensure client accounts work in a manner which meets their objectives.

Working in a fast-paced company, you'll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.

Responsibilities:

Managing the maintenance tasks associated with account excellence
Resource scheduling to support scheduled maintenance tasks
Highlight and help to resolve deviations from scope related to maintenance tasks
Liaising with leads from other departments to ensure maintenance queries are resolved
Assist with maintenance status tracking and reporting
Action small change requests via ACE which do not require resource planning
Produce timing plans in conjunction with resourcing managers and other key stakeholders
Validate accuracy of customer accounts and ensure existing quality checks are followed
Recommend and introduce process improvements

Key Requirements:

1+ years of experience in a technical support role
Strong customer orientation, ability to manage complex and conflicting requirements
Strong communication and interpersonal skills
Excellent organisation, problemsolving and prioritisation skills
Prior experience at a technology / software company a plus

As an equal opportunity's employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

Consultant Details

JORDAN TURNER:

Senior Consultant
- call
person