Credit Control Team Leader - Colchester, United Kingdom - Informa Global Support

Informa Global Support

Verified Company

Colchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy.

Our leading brands and expert teams create intelligence-based products and data-driven services, convene communities in person and digitally and provide access to cutting-edge research for customers working in specialist markets, worldwide.

We are listed on London Stock Exchange and a member of the FTSE 100, operating in more than 30 countries and employing over 11,000 people globally.

Informa's divisions include:
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Informa Connect, a specialist in content-driven events and digital communities that allow professionals to meet, connect, learn and share knowledge.
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Informa Intelligence, providing digital intelligence and data-based products, consultancy and research services that help businesses in specialist markets make better informed decisions, spot opportunities and gain competitive edge.
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Informa Markets, creating platforms for international markets to trade, innovate and grow. Through over 500 leading brands, our exhibitions, specialist digital content and data solutions allow customers operating in specialist markets to meet and trade, and for their businesses and markets to thrive.
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Informa Tech, a division bringing specialism in technology. We aim to inspire the global technology community to design, build and run a better digital world through research, media, training and events that inform, educate and connect businesses and professionals working in technology.
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Global Support is Informa's sixth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations. As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.

Job Description:

This role will involve working with the team to collect all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met.

You must be able to maintain a caring, efficient, knowledgeable and effective interface with customers, colleagues and external third parties at all times, resolve customer queries and collect payments within credit terms whilst maintaining and enhancing hard won customer relationships.

You must ensure that all company policies are adhered to.

You must also ensure that duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.

Informa takes the security and privacy of company, colleague and customer data seriously and you are responsible for working securely and supporting this within your duties.

The role will be based in the Colchester SSC and will report into a Credit & Collections Manager.

KEY RESPONSIBILITIES
The Credit & Collections Team Leader is expected to assume the following key responsibilities plus any other reasonable duties as required:

Primary point of contact for the Business Division that the role supports
Lead a team with full end to end responsibilities for all credit & collections activities, including collections, reporting, legal processes, etc.
Where applicable to your portfolio, manage BPO to ensure that service in scope is delivered within SLAs. Also act as BPO point of escalations where appropriate.
Responsible for minimising any unallocated cash items sitting on your team's accounts
Implementing and/or maintaining controls
Ensuring customer portal is highlighted to customers when contacted
Responsible for collecting all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met
Collect monies owing from customers who have exceeded credit limits or terms to minimise bad debts
Build close internal and external relationships with Sales and customers
Responsible for ensuring all customer contact notes are entered and updated into appropriate system
Manage the outstanding sales balances falling due and contact customers to obtain payment before the event start date if applicable to your division
To resolve queries in a timely fashion and collect aged debt with a view to minimising bad debt provision
Manage complex disputes and escalate higher level disputes to the Credit & Collections Manager
To achieve the monthly cash collection targets set for your specific section of accounts and also for your internal & (where applicable BPO) teams' set of accounts
Responsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied if you are able to gain the appropriate back up from the customer.
Responsible for providing weekly reports to the Business detailing current levels of debt if applica