Customer Experience Assistant - United Kingdom - PARKER HANNIFIN CORP

Description

Org Marketing Statement

We are a global leader in the research, design, integration, manufacture, certification, and lifetime service of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, lubrication, and pneumatic systems and components for aerospace and other high-technology markets.

We support the world's aircraft and aero engine manufacturers, providing a century of experience and innovation for commercial and military aircraft.

Joining our team means, you are helping to deliver our purpose of 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.

A career at Parker Meggitt offers boundless potential for professional and personal growth.

You will work alongside the brightest minds in the world, help develop innovative technology and products, and contribute to our company's goal of solving the world's greatest engineering challenges.

The Customer Account Representative is the first point of contact for many of Parker Meggitt's customers.

They are responsible for delivering a world-class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand.

The Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Parker Meggitt's customers, while enabling level-loading of production and expeditious resolution of customer assertions.

Responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system.
Raise quotes and customer documentation, prioritising workload to ensure the customer receives an excellent service at all times.

Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers' buyers and supply chain personnel.

Coordinate site visits to Parker Meggitt's facilities and set-up customer meetings as required.

Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.

Use SAP (or equivalent ERP system) product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times.

Computer literacy including competence in Advanced Microsoft Excel, PowerPoint Word.
SAP Experience is essential to be successful in the position.
Experience within Aerospace or other High Technology industry would be an asset.
Capable of driving projects through to completion.
Exceptional interpersonal skills with the ability to communicate verbally and in writing at all levels internally and externally.
Creative with ability to think outside the box – excellent problem solving skills.

Parker Meggitt is proud to offer a competitive total rewards framework designed with our colleagues' health, wealth, and well-being in mind to help our employees balance a successful career.

Career progression opportunities.
Buy & sell holiday.
Company shares buying scheme.
Pension Schemeupto 10% company contribution.
EmployeePerkz– offering our employees discounts on a huge variety of goodsandservices.

We believe that people from different backgrounds and beliefs define who we are as a business andthat building a culture of respect and appreciation will give everyone the opportunity to recognise their full potential.

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