Contract Performance Officer - Newcastle upon Tyne, United Kingdom - The Newcastle upon Tyne Hospitals NHS Foundation Trust

The Newcastle upon Tyne Hospitals NHS Foundation Trust
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Verified Company
Newcastle upon Tyne, United Kingdom

6 days ago

Tom O´Connor

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Tom O´Connor

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Description
Interview Date: 27 April 2023

  • 37 hours 30 minutes/week


The post holder will take a lead role in management, monitoring and reporting of the performance of PFI estate services across the Trust.

Assist in the development and implementation of appropriate systems and will work closely with functional leads and specialist advisors, to audit and monitor the services provided by external service providers, ensuring the maintenance of consistently high standards in all areas.


Working as part of the PFI Management Team, they will help to drive a programme of continuous improvement in the way in which services are delivered; providing a patient environment of the highest standard.


Represent a key point of contact for the Trust in its dealings with PFI partners and will have a particular responsibility for ensuring that the Trust meets its obligations in regard to performance management of the PFI Agreement.


To maintain effective system/systems of performance management, ensuring that services provided by the PFI achieve the requirements of the PFI Agreement and are responsive to and capable of improving to meet the changing needs of the Trust.


Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.


Rated 'Outstanding' by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country.

This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
- represented groups.

  • Take a lead role in management, monitoring and reporting of the performance of PFI estate services across the Trust.

    Assist in the development and implementation of appropriate systems and will work closely with functional leads and specialist advisors, to audit and monitor the services provided by external service providers, ensuring the maintenance of consistently high standards in all areas.

  • Working as part of the PFI Management Team, they will help to drive a programme of continuous improvement in the way in which services are delivered; providing a patient environment of the highest standard.
  • Represent a key point of contact for the Trust in its dealings with PFI partners and will have a particular responsibility for ensuring that the Trust meets its obligations in regard to performance management of the PFI Agreement.
  • Identify and, working with functional leads, promote opportunities to improve the quality and efficiency of service delivery, to enhance the patient environment.
  • To maintain effective system/systems of performance management, ensuring that services provided by the PFI achieve the requirements of the PFI Agreement and are responsive to and capable of improving to meet the changing needs of the Trust.
  • To represent the Directorate in monthly Performance Management review meetings with the PFI.
  • Help prepare monthly report responses including detailed financial spreadsheets of complex payment mechanism calculations.
  • To help manage change within the PFI estate whether that be capital investment, variation to clinical services or minor works.
  • To maintain auditable records of performance management activity in line with the Trust's contractual and records management responsibilities and produce information reports as required.
  • To support functional leads in the development, implementation and management of performance management systems across other, including inhouse, services, identifying and realising opportunities for improvement in quality, efficiency and consistency.
  • To maintain effective communication and good systems of working with, Trust Matrons and other internal customers; helping to identify and meet their service needs.
  • To ensure effective communication with and participation of patients and public in the business of the department.
  • To investigate comments and complaints from patient, visitors and staff concerning services provided by the PFI; reporting outcomes and recommending and initiating changes to procedures as appropriate.
  • To sponsor and conduct patient and/or staff surveys and questionnaires as necessary.
  • To proactively participate in and support initiatives to improve standards of patient environment, cleanliness and infection control across the Trust.
  • Shall be prepared to undertake additional training in order to fulfil the requirements of the post.
  • Undertake condition/dilapidation surveys to ensure engineering and equipment assets are maintained at acceptable standards.
  • To provide cover for the member of the t
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