Customer Support Account Manager - Bath, United Kingdom - Mayden

Mayden

Verified Company

Bath, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mayden UK have an exciting opportunity for a
Customer Support Account Manager to join the team.

Location:
Oldfield Park, Bath

Salary:
£23,000 + per annum

Hours: 37.5 hours per week. Full time, Monday - Friday

About Us:

Mayden is a growing software company, awarded Development Team of the Year at the 2018 UK IT Industry awards and finalists again in 2021.

We love that the work we do makes a difference.

Mayden has a flat management structure and a coaching culture, with team members working together and supporting one another to make things happen.

Customer Support Account Manager - The Role:
We are looking to appoint a self-motivated individual with excellent customer service skills to join our Account Management Team. The Account Managers are responsible for Mayden's new and existing customer accounts, including many NHS services.

Mayden'sflagship patient management system, iaptus, is used by more than 200 mental health services in the UK, Australia and Canada.

You will be able to positively work with the team to assist with troubleshooting, diagnosing and resolving issues within iaptus.

The role involves occasional travel throughout the UK.

You must be eligible to live and work in the UK.

Customer Support Account Manager - Key Responsibilities:

Provide excellent technical support for our iaptus users, full training will be provided
Coordinate with our product owners, systems administrators and developer teams to troubleshoot, investigate and resolve user queries and contribute to new development proposals
Attend conferences, working with other teams such as Marketing, to provide iaptus insight
Support clients to use the reports feature within iaptus and advise on filters to meet the reporting requirements

Customer Support Account Manager - You:

Have strong communication skills, with an exceptional telephone manner and confidence in answering client calls
Friendly and confident, with the ability to multitask and excel in organising and prioritising your workload
Great at problemsolving and have a keen eye for detail
A conscientious team player who remains professional under pressure
Are happy to both self manage and work as part of a team
Value variety in your role, are resilient and openminded to an evolving role in a growing business

Skills and Experience:

Outstanding customer service experience
Able to deliver customer support remotely and in person
Strong IT competency and confidence, as this role involves technically supporting our customers with our iaptus system
An understanding of working in an agile environment would be beneficial

Customer Support Account Manager - Benefits:
We offer a phenomenal working environment, exciting opportunities to learn new skills, and an excellent package of benefits including:

Personal training and conference budget
Onsite gym
Life assurance
Private health insurance
Pension
Parking
25 days annual leave plus bank holidays (with the option to buy or sell annual leave after probation is completed)

To submit your CV & Covering Letter for this exciting
Customer Support Account Manager opportunity, please click 'Apply' now