Senior ICT Engineer - Glasgow, United Kingdom - Scotsman

Description

The Scotsman Group is Scotland's largest and most diverse hospitality groups, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

We are looking for an experienced IT Support Engineer to be a part of our IT Department.
Holiday Purchase Scheme.
~ Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
~30% off of food and cinema tickets in all of our venues across Scotland.
~ Hotel and Apartment discounts.
~ Flexible working opportunities.
~ Cycle to Work Scheme
~ Career development through our Scotsman Steps training programme.

You will have an excellent understanding of first line support and be able to provide technical support over a range of technologies to all business users.

As well as supporting the operational side of the business you will work on various business enhancing projects

Candidates should have a solid background in managing helpdesk tickets, resolving issues, and building working relationships with end users.

A good knowledge of network principles and general IT hardware is required.
Manage and support the infrastructure, cyber security, hardware and software, desktops and servers and voice/data networks
Work with the other Help Desk team members to ensure incident/problem management is completed effectively
Experience of 1 st and 2nd Line Support to internal users

Networking:
DHCP, WAN, TCP/IP

Device Management:
Malware Bytes, Mimecast, AD Group Policy etc
Knowledge of Windows Server would be a plus
Ability to run and terminate data cable would be advantageous
Windows Server 2012+
Windows 7 / 10
Office 365
Cisco networking, switching, and routing and Wi-Fi