Administration Assistant - London, United Kingdom - University College London Hospitals NHS Foundation Trust

University College London Hospitals NHS Foundation Trust

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The National Hospital for Neurology and Neurosurgery (NHNN), Queen Square, is the UK's largest dedicated neurological and neurosurgical hospital.

It provides comprehensive services for the diagnosis, treatment and care of all conditions that affect the brain, spinal cord, spinal column, peripheral nervous system and muscles.

Services include specialist neurosurgery; a complex spinal service; a brain tumour unit; a dedicated day care unit; a hyper-acute stroke unit (HASU); an acute brain injury unit, complex neurology, neuropsychiatry, a pioneering neuro-rehabilitation unit, the largest specialised neurosurgical intensive therapy unit and the only neuromedical intensive therapy unit in the country.

We are seeking enthusiastic and bright individuals who enjoy working in a busy, friendly department to take up the position of Administration Assistant within the neurosurgical department.

You will work closely with the administration team, medical, nursing and allied health professionals to support us in the delivery of a quality service and work collaboratively to provide a full administrative service to the Neurosurgical department, in particular the Complex Spinal Team.

We would expect the post holder to collect data relating to spinal patients and input data onto the British Spine Registry.

If you have effective communication skills, work well in a team environment, enjoy gathering data and are easily adaptable, this position is for you.

The Administration Assistant will work as part of an administrative team, to support the multidisciplinary clinical and administrative teams to provide a high quality administration service, a positive patient experience and the highest levels of customer service.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population.

We provide academically-led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.

Our vision is to deliver top-quality patient care, excellent education and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National Throat, Nose and Ear Hospital

Eastman Dental Hospital

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospitals at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

Communicate clearly, effectively and compassionately with the multidisciplinary team, patients and their family, visitors or carers, in line with the Trust's values.
Manage and answer telephone calls related to the service in a courteous and prompt manner, taking telephone messages and passing on written or verbal information to patients.
Resolve simple queries, using judgement to determine when to pass the caller on to a member of the clinical team.
Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required.
Escalate more complex queries, providing reassurance, an expected response time, and further contact details as appropriate.

Pathway Administration

Conduct reminder calls to patients, rearranging appointments where necessary in order to prevent non-attendances.
Input clinical correspondence onto hospital databases.
Sending correspondence to patients, GPs, or others involved in the care of a patient, in a timely manner.
Process and register referrals, booking outpatient appointments as required and in line with the Trust's Elective Access Policy.
Booking diagnostic tests, or elective admissions, as directed and in line with the Trust's Elective Access Policy.
Collate required patient information at the request of clinical teams.

Data and Systems responsibilities

Input and access information on hospital information systems as required.
Ability to use patient databases, inputting data and editing entries as required.
Record and capture patient information appropriately and in line with Standard Operating Procedures.
Ensure patient demographics are correct by checking with the patient at every encounter, highlighting any duplicate records and escalating to the supervisor

General responsibilities

Carry out general office duties such as photocopying, scanning and filing.
Handle incoming and outgoing mail in a timely manner.
Ensure adequate stock levels are maintained, reporting low stock levels to the su