- Deliver the highest level of customer service, discussing rehoming applications, answering queries and matching and rehoming dogs effectively, including translating dog's character assessments to customers and introduce dogs to potential adopters confidently and safely.
- Process rehoming and waiting list enquiries received via our customer relationship management software.
- Assist the Media Coordinator to promote dogs available for rehoming and updating website profiles including photos.
Adoption Advisor - Manchester, United Kingdom - Dogs Trust
Description
We have an exciting opportunity for a passionate individual with a commitment to animal welfare to join our team working in our busy Rehoming Centre.
We are seeking an Adoption Advisor to work with potential adopters, explaining the adoption process, assessing their requirements for rehoming and matching them to dogs appropriate to their circumstances. To assist other members of the public visiting or calling the rehoming centre with their queries, this may include providing support to people wishing to handover their dogs for rehoming.
About this job:
As an Adoption Advisor you'll:
About you:
The successful candidate will have a positive, proactive attitude and willingness to work with members of the public, staff and volunteers. They'll be able to work on their own initiative, have experience in handling dogs and the complexities involved regarding matching dogs to potential adopters. They'll also have excellent communication (verbal and written), a good working knowledge of Microsoft Office and strong administrative and organisational skills.
About Dogs Trust:
We love dogs. That's why we do whatever we can to make sure every four-legged friend gets the love they deserve. We'll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It's what we've been doing since 1891 and how we've grown to become the UK's leading dog charity, helping 12,000 loyal friends find their forever homes every year.
About the team:
Our rehoming centres house thousands of dogs each year until they are able to find a loving new home and the success of our centres wouldn't be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust, and we pride ourselves on our staff providing the very best in customer service.
What you need to know:
A full, manual driving licence is also essential, as driving will be a part of the role. Working times are Monday to Sunday on a rota basis (subject to change and will be discussed during interview).
Please note this role is being offered as a Fixed Term Contract, ending September 2024.