Customer Service Advisor - London, United Kingdom - Axis Europe
Description
We have an exciting opportunity for a Customer Service Advisor to join our team based in Stratford.
Axis has experienced continual growth since its establishment in 1986, we're not aiming to be the biggest service provider, however we do intend to be the best.
We work with some of the UK's largest building owners, landlords, and facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.
We are a value led business, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community.
What we can offer you as our Customer Service Advisor:
Flexible Working
Annual Holiday Increase
Perkbox Rewards
Long Service Rewards
Bring Your Own Device Allowance
Volunteer Days
The Customer Service Advisor Role:
As our Customer Service Advisor, you will be working within a call centre environment, dealing with inbound customer calls and emails from tenants relating to household repairs and ensuring enquiries are resolved smoothly.
Key responsibilities as our Customer Service Advisor:
Provide our clients and customers with excellent, first contact resolution services across multiple channels.
Taking inbound calls and emails from tenants in relation to repair works; including raising new jobs, and scheduling appointments.
Using IT Systems to raise new repairs, book in and rearrange appointments for tenants.
Dealing with tenants' queries over the phone and via emails effectively.
Liaising with Supervisors, Operatives and Sub-Contractors to provide updates on repair works.
Follow and support policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance.
What we are looking for in our Customer Service Advisor:
Excellent customer service skills
Ability to interact effectively with customers via face to face, telephone or writing
Work effectively within a team as well as independently
Ability to work under pressure and to tight deadlines
Knowledge of using IT software packages and/or company systems
Technical knowledge of repairs within the maintenance or building industry would be an advantage
Closing date:
Don't miss out on the opportunity to join our fantastic team Click 'Apply' now